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Forum Discussion
NV+ Slow Read in 4.1.7, 4.1.8 & 4.1.9-T6
Hi All, I'm pretty sure there is never going to be a solution to this after trawling through hundreds of posts on this issue - but I thought I would ask anyway. Like many others after I updated ...
Just a quick update... I opened a case with Netgear and they suggested the below. Can anyone verify that this procedure will not cause any data loss? The Netgear tech is saying that an OS reinstall will only change the admin password and IP. Is there any risk involved with this?
Its strange everyone that has had this problem has a faster read speed that write still yet mine is the opposite. Would love to hear from anyone who has had this problem or knows more about it.
From Netgear....
I have read your case and I understand that you are experiencing a problem with your ReadyNas NV+ units wherein you are now getting only 5 MB/s of read speed, but before you can get 25 MB/s. I apologize for the inconvenience you have experienced. Since we are doing this online, it may require a few e-mail exchanges before we can resolve the issue. Please be assured that I will do my best effort to help resolve your case in the least amount of time.
It is possible that firmware is causing the issue. Kindly do the following to help us resolve or isolate the problem (you may try it on 1 NV+ first):
1. Please upgrade the firmware/RAIDiator to the latest version 4.2.19.
a. Download and save the firmware on your computer. You can get it from this link:
http://www.readynas.com/?cat=47
b. Access the FrontView and go to System, Update and Local tab.
c. Browse for the firmware and click on Upload and verify image. Then click Perform system update.
d. Wait for the update to finish.
2. After a successful firmware update, please do an OS reinstall. This procedure will not erase any data, it will just reset the admin password and network settings. Kindly follow the steps from this link:
http://www.readynas.com/kb/faq/boot/how_do_i_re-install_the_firmware
3. If the problem persists, please try to connect the NAS directly to your PC and check if you have same read speed. Here is the link for the steps:
http://www.readynas.com/kb/faq/boot/how_do_i_direct-connect_between_readynas_and_pc_or_mac
I hope that the steps provided would help resolve the problem. Please feel free to contact us again if you will require further assistance.
To answer or close this case:
A system generated e-mail will be sent to your e-mail address to inform you that I have responded to your inquiry. Please DO NOT REPLY to the e-mail sent to your e-mail address. Instead, if you want to reply to the message above and have additional query, please click “NO” when the system ask you “Was your problem resolved with the information provided by the NETGEAR representative above?”.
When you select “YES”, your case will be closed and a separate e-mail containing a survey link will be sent to you to measure your customer support experience.
Thanks again for choosing NETGEAR. Have a great day!
Sincerely,
Gerry Fulgencio
Level 2 Expert
NETGEAR, Inc.
http://support.netgear.com
Its strange everyone that has had this problem has a faster read speed that write still yet mine is the opposite. Would love to hear from anyone who has had this problem or knows more about it.
From Netgear....
I have read your case and I understand that you are experiencing a problem with your ReadyNas NV+ units wherein you are now getting only 5 MB/s of read speed, but before you can get 25 MB/s. I apologize for the inconvenience you have experienced. Since we are doing this online, it may require a few e-mail exchanges before we can resolve the issue. Please be assured that I will do my best effort to help resolve your case in the least amount of time.
It is possible that firmware is causing the issue. Kindly do the following to help us resolve or isolate the problem (you may try it on 1 NV+ first):
1. Please upgrade the firmware/RAIDiator to the latest version 4.2.19.
a. Download and save the firmware on your computer. You can get it from this link:
http://www.readynas.com/?cat=47
b. Access the FrontView and go to System, Update and Local tab.
c. Browse for the firmware and click on Upload and verify image. Then click Perform system update.
d. Wait for the update to finish.
2. After a successful firmware update, please do an OS reinstall. This procedure will not erase any data, it will just reset the admin password and network settings. Kindly follow the steps from this link:
http://www.readynas.com/kb/faq/boot/how_do_i_re-install_the_firmware
3. If the problem persists, please try to connect the NAS directly to your PC and check if you have same read speed. Here is the link for the steps:
http://www.readynas.com/kb/faq/boot/how_do_i_direct-connect_between_readynas_and_pc_or_mac
I hope that the steps provided would help resolve the problem. Please feel free to contact us again if you will require further assistance.
To answer or close this case:
A system generated e-mail will be sent to your e-mail address to inform you that I have responded to your inquiry. Please DO NOT REPLY to the e-mail sent to your e-mail address. Instead, if you want to reply to the message above and have additional query, please click “NO” when the system ask you “Was your problem resolved with the information provided by the NETGEAR representative above?”.
When you select “YES”, your case will be closed and a separate e-mail containing a survey link will be sent to you to measure your customer support experience.
Thanks again for choosing NETGEAR. Have a great day!
Sincerely,
Gerry Fulgencio
Level 2 Expert
NETGEAR, Inc.
http://support.netgear.com
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