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Forum Discussion

pep's avatar
pep
Aspirant
Jul 28, 2017
Solved

NV+ Unable to Connect on Mac running Sierra

I see my NV+ in finder. The logins work via the web. However, only guest connects on the Mac. I have tried forcing both SMB and AFP connections. I get the error "There was a problem connecting to the...
File Sharing
  • pep's avatar
    pep
    Jul 30, 2017

    I tried that and it didn't work. I verified the credentials by logging in via a web browser. 

     

    I tried updating the device via the web and it didn't find an update but I found one online. I was at 4.1.13. I downloaded 4.1.15 and updated. That fixed the issue.

aks's avatar
aks
Virtuoso
Jul 28, 2017

In Finder as it starts connecting, you should see "Connect As", can you click that and change the user credentials to your username/password for the NAS?

  • pep's avatar
    pep
    Aspirant
    Jul 30, 2017

    I tried that and it didn't work. I verified the credentials by logging in via a web browser. 

     

    I tried updating the device via the web and it didn't find an update but I found one online. I was at 4.1.13. I downloaded 4.1.15 and updated. That fixed the issue.

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