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RBR750 unable to connect to router
Hello and Help, my app on both my iPhone and iPad has this message “Unable to connect to router.” I,ve rebooted both the router and the Apple devices as indicated by both mfg. All on my Wi-Fi devices through out my home including the Apple devices mention are functioning as they should. It’s just I cannot use the Orbi app, in fact it will freeze when ever I try to use one of its functions. My worst fear is loosing its security feature along with the bitdefender software. Hopefully someone can help me resolve this issue.
Hello All,
If you haven't noticed, the REPAIR has been completed by Netgear. This morning (26, May) my iPhone and iPad Orbi app was able to login and started communication with my router.
Thank you Netgear, greatly appreciated.
Signing off and thank you to all that took part in this post.
Wayne
53 Replies
Thanks. I disabled the the private Wi-Fi function on my device; it didn’t resolve the issue.
What about the Limit IP Tracking and iCloud Relay?
Can you access the RBRs web page any at 192.168.1.1 or orbilogin.com?
antipatico wrote:
Thanks. I disabled the the private Wi-Fi function on my device; it didn’t resolve the issue.
Same exact problem. Internet is working fine but the app and login says I'm not connected to wifi. Sounds like a Netgear problem?
I have the exact same issue on my iPad mini. No 'private address' on my Wi-Fi, and no "Private Relay" on my iCloud to turn off. Did not update my iOS on iPad since last use. Tried to reboot my modem and router/satellites. None of it helped. Don't know what to do next. Internet connects fine, but cannot manage my network on the Orbi App.
WTFO Netgear, it appears there are lots of us who have exhausted/duplicated our troubleshooting on this identical issue. Someone needs to step up to the plate and resolve this... I don't know about anyone else but it's bad enough to continually have to insure my security is secure adding this issue to the mix just increased my stress irt security. After all one of if not the main reason I purchased this Orbi router was based on its security features; not being to connect to the router via the app I have not way to determine what's happening.
I don't see any QA job openings on GlassDoor or any other site. I'm hoping that changes by Monday. Whomever tested the latest firmware update should be fired. Nobody can connect to the Orbi interface. How did this pass any kind of testing?
I am not even on an apple device I can't even access my router from a PC on the network. I don't understand what is going on!! This sucks. I have rebooted the router multiple times. Everything connects and works but I just can't manage my router!
Are you accessing the routers web page using HTTPS or HTTP and connecting to 192.168.1.1? Try using HTTP if your browser is changing to HTTPS. A factory reset and setup from scratch maybe needed with a wired PC and web browser using HTTP.
I have tried multiple PC's with multiple browsers on both http and https. I have even nmap'd the router IP and only 2 ports are showing open and that is port 53 DNS and port 5000 upnp.
- Is this happening with everyone starting today? Was there a firmware update that was pushed?
I am also just now having this same problem as of today 5/8/22 Mother's Day. Was there a firmware push or something? Every device in the house is working as it should but I cannot manage the Orbi router in the app. I also cannot connect to it via wired PC 192.168.1.1 in browser. In the app, it says could not connect to router.
My Orbi login bombed out today (05/08/2022) as well. I have an Android w/o zero updates recently. I can't log into it via the browser on my desktop nor the app on my phone.
Did NetGear push out an update today or recently that might have caused this? I can't log in to check to see if it was updated obviously.
E
