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Forum Discussion
NV+ V2 stalling when 80%+ full (20047616)
i've recently purchased one of the Netgear ReadyNAS NV+ V2 units and have become very unhappy with it. it started out ok and could copy files to it at good rate, now that the unit is over 80% full i'v...
Heres the response from the so-called level 3 engineer, what a joke. He's now trying to say that the unit crashing at 90% full is by design and that its bad practice to use more than 80% of your NAS units space?!!! Where did he become a L3 engineer? Disneyland?! I love the way he patronises me by giving me an IT lesson in spindle drives and then says 'Your vision of the ideal solution may not be practical' - so to expect to be able to copy data to a data storage unit is not practical. What planet are these jokers from. Sooooooo unprofessional its ridicuous, in my company this guy would have been fired.
Robin,
I have taken ownership of your case.
I will be the point of contact between you and engineering.
I, just now, finished reading the notes logged by you and the several people who have tried to help.
There are a few things, I feel, must be clear before proceeding.
· You need to know that we want your issue resolved as much as you do.
· We want to know if your issue is systemic, or one that afflicted 2 users-out-of-thousands.
· If it is just 2, we still wish to find a solution for you.
· Your vision of the ideal solution may not be practical.
From our perspective the issue is related to EXT4 and not uniquely the NV+V2, I will explain.
As files are copied and deleted and new files are added, fragmentation occurs. As the system becomes fragmented, the metadata handling and the blocks free to write data may become insufficient to continue writing data. Particularly if the later data is in the form of large files.
All spindle drive systems are recommended to be used at less than 90% capacity, unless they hold archival data and fragmentation is virtually nonexistent; in which case you may risk going to 95%.
Generally, 20% empty space is recommended to remain trouble free on drives with platters. This is common understanding in the technology world.
Having said that;
Keep in mind that we sincerely want to find a proper solution.
Engineering is working on finding a possible solution from their side and I have already initiated contact with them. As things develop I will communicate them with you.
If you have concerns or questions feel free to email me directly.
Sincerely,
Omar
NETGEAR technical support engineer L3
Robin,
I have taken ownership of your case.
I will be the point of contact between you and engineering.
I, just now, finished reading the notes logged by you and the several people who have tried to help.
There are a few things, I feel, must be clear before proceeding.
· You need to know that we want your issue resolved as much as you do.
· We want to know if your issue is systemic, or one that afflicted 2 users-out-of-thousands.
· If it is just 2, we still wish to find a solution for you.
· Your vision of the ideal solution may not be practical.
From our perspective the issue is related to EXT4 and not uniquely the NV+V2, I will explain.
As files are copied and deleted and new files are added, fragmentation occurs. As the system becomes fragmented, the metadata handling and the blocks free to write data may become insufficient to continue writing data. Particularly if the later data is in the form of large files.
All spindle drive systems are recommended to be used at less than 90% capacity, unless they hold archival data and fragmentation is virtually nonexistent; in which case you may risk going to 95%.
Generally, 20% empty space is recommended to remain trouble free on drives with platters. This is common understanding in the technology world.
Having said that;
Keep in mind that we sincerely want to find a proper solution.
Engineering is working on finding a possible solution from their side and I have already initiated contact with them. As things develop I will communicate them with you.
If you have concerns or questions feel free to email me directly.
Sincerely,
Omar
NETGEAR technical support engineer L3
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