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kihilind's avatar
kihilind
Aspirant
Mar 28, 2019
Solved

Firmware update stalls for EX3700

I got an email from Netgear that I need to upgrade to the latest firmware: v1.0.0.76 for my EX3700 extender.  I followed the steps at  https://kb.netgear.com/000057115/How-do-I-upgrade-firmware-on-my-NETGEAR-WiFi-Range-Extender, and got as far as a message that tells me to wait a minute while it updates the language tables, but that message kept refreshing my browser for 5 minutes and that's it.  Does anyone know what to do when that happens?  Is their upgrade system not working?

Firmware
Troubleshooting
  • FURRYe38's avatar
    FURRYe38
    Apr 04, 2019

    Try from a PC thats wired thru the main host router to the EX. 

    Last resort would be to factory reset, setup and use a wired PC again. 

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 28, 2019

    Does this happen when using IE11 or FireFox browsers? 

    Try a factory reset on the EX and setup from scratch to be sure it works. Then try a download of FW with a wired PC connected to the main host router to send the FW file over to the EX. 

    • kihilind's avatar
      kihilind
      Aspirant
      Apr 04, 2019

      Thanks for the idea!

       

      I tried it in Firefox and got the same screen (attached).  I really, really, really don't want to do a reset except as a last resort.  Can anyone suggest any other steps to fix it?

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 04, 2019

        Try from a PC thats wired thru the main host router to the EX. 

        Last resort would be to factory reset, setup and use a wired PC again.