NV+ V2 stalling when 80%+ full (20047616)

I agree, I will never be buying Netgear products again. The unit was not tested and the fact that they STILL will not test it with drives from their HCL is not only bad practice, but unprofessional and devoid of all common sense. I work in IT so know what they are telling me is cr*p, unfortunately this is pretty much everything their engineers have said so far. My main argument with them at the moment is trying to find out why an earth they will not do their own testing and insist on getting onto my unit. They keep bleating on about each case being treated individually. This is utter stupidity. In IT if I spot a trend among problems chances are they are linked - so why not get your engineers looking for a common solution to all these problems instead of getting them to each beging the long laborious process of starting new support calls. If I was running the Netgear support team I would have demanded that these cases be linked and that the developers come up with a software patch to fix a unit they have been testing on. But hey, I actually have some common sense.

have had to agree to Netgears remote access policy. For some reason the L2 guys revere the L3 guys like some kind of gods. Check this quote out 'I don’t have visibility of their queue but I have upped the priority and contacted the managers directly so I would hope soon but until assigned to an engineer I cannot talk to them directly to check.' They can't even speak to them? WTF kind of IT department is that? Their remote access policy is ridiculous so I have only agreed to it on my terms.

1. No SSH access through the Internet
2. They connect to my PC on a new standard user profile that ill delete after
3. I will be on the phone with them monitoring everything they do
4. No access to my data. I've created a dummy share, when I copy data into it they will see the unit crash. (I got around this by using a program called drive inventory which creates an excel file of all your files on the drive. I then removed the file names).

Hopefully this minimise risk to my systems and privacy. Although still utterly ridiculous and unnecessary. This should have been tested properly by Netgear.

However this was all a complete waste if time as they never actually called me.

and to add to their stupidity they have often "updated" the support ticket of mine without marking the update as visible to myself...

once you give them a username/password and the device is on 24/7 they can get to it even when you don't want them to. if it got to the point they dropped the bad conditions of their policy and it might be something i could agree to, damn sure that username and password won't be givin to them or valid unless im infront of the screen they are remotely accessing, and then it has to be via a remote access software i agree to.

So did Support give one of you the Filesystem_fix_5.3-arm.bin add-on to test?

chirpa wrote:
So did Support give one of you the Filesystem_fix_5.3-arm.bin add-on to test?

support have given me nothing yet but a hard time, thanks chirpa for the link. but how do i download the file? it doesn't give me a save link/file option.

Edit: turns out i needed adobe flash player active for that site... wish it had told me rather than do nothing...

I have installed the file system fix already and can confirm that it does absolutely nothing. After installing/restarting I tried copying files to the device and it crashed instantly the same as before

it's interesting even the Russian users of the NV+ V2 are having the same issue and linking to our threads: http://forum.netgear.ru/viewtopic.php?id=5601

That is interesting, proves beyond doubt that thus is a general issue and not one off cases as Netgear are insisting.

Just been given another file system fix to apply to the readynas (5.3a) will report back and let you know if it fixes the problem!