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NV+ V2 stuck at booting
Hello I have been had my NV+ V2 for a few years now without any issue. It has the latest and last firmware (5.3.11 i think) and is populated with 2x WD 4Tb Red and 2x WD 3Tb Red internally and a...
Ok so to follow up and hopefully finish this off...
I was able to hot swap the first drive and that kicked off the resync process which took about 20 hours to complete. Now everything is looking normal via frontview and the LCD screen etc. There is still the smartctl.org in the logs but the drives are reporting fine and everything looks normal.
So to just recap what happened and fixed it...
Upon a reboot the unit hung at "Booting..." on the LCD screen and subsequent reboots would not change that
What finally worked was removing a disk from the unit, powering it on, getting stuck at the same booting message and powering it off.Then reinserted the disk and the unit would boot properly after that but with an unprotected volume
Hot swapping the drive started the resync process and now things appear normal.
Hopefully things stay this way :)
Thanks to all who posted and helped me out.
Craig.
Hello Craigatitus2,
Welcome to the community!
Please try Skip Volume check from the boot menu and see if that will boot the NAS to normal.
Regards,
Hi JennC
I tried the Skip Volume Check from the boot menu but the same thing happens. It gets stuck on saying Booting... with network drives actually being available and Transmission being up but not Sabnzb. The frontview software just says Device is Offline.
Are there any other options to try to get this back up and running?
Thanks
Craig.
Hello Craigatitus2,
Usually Skipping Volume check will let you in so you can get to be able to access the shares and back up the files and the dashboard/admin page to download all the logs to see if all disks are fine.
I guess you need to contact support center for this case, they will require a per incident support service contract.
Regards,
Hi JennC
Thanks again for responding. I can currently access all the shares and can access the logs via the SSH connection. I just need some directon on what logs are important and then i can provide them.
If i do a memory test, disk test, or an OS reinstall from the boot menu, will this delete any data or remove the current volume on the disks?
Since Sabnzb won't start, it makes me think its something to do with that. Is there a way to uninstall this from the SSH connection and have it removed from startup? Or will doing an OS reinstall accomplish this?
Thanks
Craig.
Hello Craigatatis2,
Factory reset and swapping disks will delete the data, the OS reinstall, memory test and disk test are safe.
• OS reinstall. Reinstalls the firmware from the internal flash to the disks. Use the OS reinstall boot mode when the system crashes and corrupts some configuration files. OS reinstall boot mode also resets some settings on your unit, such as Internet protocol settings and the administrator password, to defaults.
• Memory test. Performs a memory test. The pass or fail result is reported using the unit’s LEDs. Contact a NETGEAR technical support representative to interpret memory test results. • Disk test. Performs an offline full disk test. This can take 4 hours or more, depending on the size of your disks.Any problems are reported in the RAIDar discovery tool.
• Disk test. Performs an offline full disk test. This can take 4 hours or more, depending on the size of your disks.Any problems are reported in the RAIDar discovery tool.
As for the logs, you need to look for disk_smart.log, this will list all currently inserted disks with their status.
Regards,
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