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Craigatitus2's avatar
Craigatitus2
Aspirant
Nov 22, 2015
Solved

NV+ V2 stuck at booting

Hello   I have been had my NV+ V2 for a few years now without any issue.  It has the latest and last firmware (5.3.11 i think) and is populated with 2x WD 4Tb Red and 2x WD 3Tb Red internally and a...
Boot
Booting
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  • Craigatitus2's avatar
    Craigatitus2
    Dec 11, 2015

    Ok so to follow up and hopefully finish this off...

     

    I was able to hot swap the first drive and that kicked off the resync process which took about 20 hours to complete.  Now everything is looking normal via frontview and the LCD screen etc.  There is still the smartctl.org in the logs but the drives are reporting fine and everything looks normal.

     

    So to just recap what happened and fixed it...

     

    Upon a reboot the unit hung at "Booting..." on the LCD screen and subsequent reboots would not change that

    What finally worked was removing a disk from the unit, powering it on, getting stuck at the same booting message and powering it off.

     

    Then reinserted the disk and the unit would boot properly after that but with an unprotected volume

     

    Hot swapping the drive started the resync process and now things appear normal.

     

     

    Hopefully things stay this way  :)

    Thanks to all who posted and helped me out.

    Craig.

Craigatitus2's avatar
Craigatitus2
Aspirant
Nov 27, 2015

Hi JennC

 

I tried the Skip Volume Check from the boot menu but the same thing happens.  It gets stuck on saying Booting... with network drives actually being available and Transmission being up but not Sabnzb.  The frontview software just says Device is Offline.

 

Are there any other options to try to get this back up and running?   

 

Thanks

Craig.

JennC's avatar
JennC
NETGEAR Employee Retired
Nov 27, 2015

Hello Craigatitus2,

 

Usually Skipping Volume check will let you in so you can get to be able to access the shares and back up the files and the dashboard/admin page to download all the logs to see if all disks are fine.

 

I guess you need to contact support center for this case, they will require a per incident support service contract.

 

Regards,

  • Craigatitus2's avatar
    Craigatitus2
    Aspirant
    Nov 27, 2015

    Hi JennC

     

    Thanks again for responding.  I can currently access all the shares and can access the logs via the SSH connection.  I just need some directon on what logs are important and then i can provide them.

     

    If i do a memory test, disk test, or an OS reinstall from the boot menu, will this delete any data or remove the current volume on the disks?   

     

    Since Sabnzb won't start, it makes me think its something to do with that.  Is there a way to uninstall this from the SSH connection and have it removed from startup?  Or will doing an OS reinstall accomplish this?

     

    Thanks

    Craig.

    • JennC's avatar
      JennC
      NETGEAR Employee Retired
      Nov 27, 2015

       

      Hello Craigatatis2,

       

      Factory reset and swapping disks will delete the data, the OS reinstall, memory test and disk test are safe. 

       

      • OS reinstall. Reinstalls the firmware from the internal flash to the disks. Use the OS reinstall boot mode when the system crashes and corrupts some configuration files. OS reinstall boot mode also resets some settings on your unit, such as Internet protocol settings and the administrator password, to defaults.

       

      • Memory test. Performs a memory test. The pass or fail result is reported using the unit’s LEDs. Contact a NETGEAR technical support representative to interpret memory test results. • Disk test. Performs an offline full disk test. This can take 4 hours or more, depending on the size of your disks.Any problems are reported in the RAIDar discovery tool.

       

      • Disk test. Performs an offline full disk test. This can take 4 hours or more, depending on the size of your disks.Any problems are reported in the RAIDar discovery tool.

       

      As for the logs, you need to look for disk_smart.log, this will list all currently inserted disks with their status.

       

      Regards,

       

       

      • Craigatitus2's avatar
        Craigatitus2
        Aspirant
        Nov 30, 2015

        Hi Again

         

        I found the logs in the /var/log/frontview folder and the disk_smart.logs show all disks pass each time it runs.  The other logs in here for the partitions, raid config and others "look" normal with nothing glaring out to me and all raids saying clean.  There is also nothing in the smart_errors log files for each of the disks.

         

        In the syslog in the main /var/log directory...i think i narrowed it down to around when the issue started and what i see in the logs is as follows:

         

        At the weekly run of the smart check on Nov 22nd this message appears

        Nov 22 06:47:06 READYNAS kernel: program smartctl.org is using a deprecated SCSI ioctl, please convert it to SG_IO
        Nov 22 06:47:12 READYNAS last message repeated 15 times

         

        Then it appears again a few seconds later
        Nov 22 06:47:17 READYNAS kernel: program smartctl.org is using a deprecated SCSI ioctl, please convert it to SG_IO
        Nov 22 06:47:22 READYNAS last message repeated 15 times

        The disk_smart log from this day show nothing out of the ordinary with each disk passing with no errors.

         

        Then something happens a few hours later that looks bad with a reboot and then a long period of time before it actually comes back up...

        Nov 22 08:28:12 READYNAS kernel: EXT4-fs error (device dm-0): ext4_xattr_block_get: inode 112429004: bad block 1798836317
        Nov 22 08:28:12 READYNAS kernel: EXT4-fs error (device dm-0): ext4_xattr_block_list: inode 112429004: bad block 1798836317
        Nov 22 08:28:24 READYNAS kernel: EXT4-fs error (device dm-0): ext4_xattr_block_get: inode 112429004: bad block 1798836317
        Nov 22 08:28:24 READYNAS kernel: EXT4-fs error (device dm-0): ext4_xattr_block_list: inode 112429004: bad block 1798836317
        Nov 22 08:41:06 READYNAS shutdown[22621]: shutting down for system reboot
        Nov 22 08:41:07 READYNAS init: Switching to runlevel: 6
        Nov 22 08:41:23 READYNAS exiting on signal 15

        Nov 22 09:26:27 READYNAS syslogd 1.5.0#6: restart.
        Nov 22 09:26:27 READYNAS kernel: klogd 1.5.0#6, log source = /proc/kmsg started.
        Nov 22 09:26:27 READYNAS kernel: Linux version 2.6.31.8.nv+v2 (root@NSBU-NJ) (gcc version 4.3.2 (sdk3.2rc1-ct-ng-1.4.1) ) #1 Thu Apr 18 17:40:54 HKT 2013
        Nov 22 09:26:27 READYNAS kernel: ....Reboot messages continue.......

         

        One part of the reboot messages that stands out to me is the messages about capacity change and unknow partition table but i don't know if this is normal or not.

        Nov 22 09:26:27 READYNAS kernel: md2: detected capacity change from 0 to 8987273330688
        Nov 22 09:26:27 READYNAS kernel: md2: unknown partition table

         

        Then this message comes up throughout the logs a few more times throughout the next few days... Most recently this morning at 6:47 when it think it does its smart disk check cron job.
        Nov 22 09:26:55 READYNAS kernel: program smartctl.org is using a deprecated SCSI ioctl, please convert it to SG_IO


        Any ideas about this smartctl.org deprecated SCSI message?  Is it perhaps the disk controller starting to go on the NAS?  If it was simply one of the disks i would think it would show smart errors and not pass all the time.  

         

        Its also strange that i see transmission starting up in the logs but i see nothing at all about SabNZB...but again maybe this is normal.  The syslog doesn't go back far enough for a "normal" successful boot for me to compare to.

         

        I haven't done the boot menu disk check or the boot menu memory test yet...I guess those are next on the list if there isn't anything specific available on this smartctl message.

         

        Thanks again.

        Craig. 

         

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