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NV+ v2 unresponsive and not booting
My ReadyNAS NV+ v2 has been working fine for almost 2 years, configured in a RAID 5 with four Seagate Barracuda 3TB ST3000DM001 hard drives. Then one day about a month ago it was unresponsive. I couldn’t communicate with it or upload files to it, so I tried to manually restart it using the power button on the NAS itself. But it didn’t respond to the power button either – whether I punched it or held it in. So I finally pulled the plug.
I plugged it back in in a effort to restart it, but the NAS wouldn’t boot. It just said “booting…” on the screen for several hours. Again, I tried to manually restart it, but nothing I did with the power button had any effect, so again, I pulled the plug.
This time I let it sit for a few days. When I plugged it in again, it appears it did boot. At least, I was able to see it in RAIDAR and login to the dashboard. However, I was not able to access any data on the drives, and both the RAIDAR and the dashboard showed discs 2 & 3 as offline. I got an email from the NAS telling me I needed to update the firmware. Thinking this might fix the problem, I attempted this through the dashboard, but in the course of the update, the NAS hung again: I lost contact through both the dashboard and RAIDAR. Looking at the unit itself again, it was stuck on “booting…” again. After several hours, again I pulled the plug.
The unit has now been offline and unplugged for two weeks. What should I try now? As best I can tell, the firmware update failed and the unit is not recognizing discs 2 & 3 (although I never got an email from the unit saying either drive had failed). It’s also clearly having trouble booting -- only one successful boot in the last five tries.
Technical support said I had to pay $300 for a support contract before they would tell me anything, so I'm turning to this forum.
Please help. Thanks.
I plugged it back in in a effort to restart it, but the NAS wouldn’t boot. It just said “booting…” on the screen for several hours. Again, I tried to manually restart it, but nothing I did with the power button had any effect, so again, I pulled the plug.
This time I let it sit for a few days. When I plugged it in again, it appears it did boot. At least, I was able to see it in RAIDAR and login to the dashboard. However, I was not able to access any data on the drives, and both the RAIDAR and the dashboard showed discs 2 & 3 as offline. I got an email from the NAS telling me I needed to update the firmware. Thinking this might fix the problem, I attempted this through the dashboard, but in the course of the update, the NAS hung again: I lost contact through both the dashboard and RAIDAR. Looking at the unit itself again, it was stuck on “booting…” again. After several hours, again I pulled the plug.
The unit has now been offline and unplugged for two weeks. What should I try now? As best I can tell, the firmware update failed and the unit is not recognizing discs 2 & 3 (although I never got an email from the unit saying either drive had failed). It’s also clearly having trouble booting -- only one successful boot in the last five tries.
Technical support said I had to pay $300 for a support contract before they would tell me anything, so I'm turning to this forum.
Please help. Thanks.
4 Replies
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- If you are the original purchaser, you still have support (since the warranty is 3 years).
However, you only get chat/voice support for 90 days after purchase.
So perhaps try support.netgear.com with email. - Do you have a backup?
Multiple disk failures sounds like a situation where a data recovery contract may be required.
Can you power down, remove the disks (label order) and test them using SeaTools? Please test all four disks. Only do the non-destructive tests. - Okay. I have been able to get tech support via email, so thanks for that suggestion. And they too said to remove the discs and run Seatools on them, which I did. Disc 2 couldn't even be recognized so I've ordered a replacement. In the meantime, the NAS seems able to boot without disc 2 and I've updated the firmware. That said, it appears I've been operating in an "unsafe" environment -- at least, that's what Chrome thinks.
Since removing disc 2 and booting, when I try to access the dashboard, Chrome says "Your connection is not private. Attackers might be trying to steal your information from 192.168.0.109 (for example, passwords, messages, or credit cards)." It wants me to go "Back to safety" rather than proceed to the dashboard. I'm guessing this is a certificate error of some kind, but what can/should I do about it?
Thanks. - I'd separate Chrome/certificates from the main problem.
At present you do not have RAID redundancy, so a second disk failure will destroy your data. Inserting the replacement disk will rebuild the array, but that process does create some stress on the disks, and it won't complete unless all the sectors on the remaining disks can be read. So while you are waiting for the replacement drive to arrive, you should be updating your backups (at least for critical data).
As far as Chrome goes, it will not accept any self-signed cert unless you add it to the trusted certificate store for the OS. For windows, that means solving the cert problem in IE - then Chrome will inherit it. It will still complain if the IP address doesn't match the real IP address. So if you access the NAS over the internet with port forwarding, you'll still see the error. If it really bothers you the simplest answer is to use FireFox when accessing the NAS. It lets you store permanent cert exceptions easily.
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