NV+ vers1, not booting, LED 1&3, cannot access boot menu #26278806

Question

Current firmware was 4.1.14 and the device was working without a hiccup until one day when I got a new UPS and decided to hook them up via USB.&nbsp; Nothing was recognized upon plugging in the UPS so I shutdown the NAS figuring it might only recognize the UPS on cold start.
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Instead of starting, the blue power light flashed for just over 5 seconds and then the LEDs for Drive #1 and #3 came on.&nbsp; The LCD does nothing and other than the fan running full tilt the machine sits idle.&nbsp; Completely unresponsive and requires the power to be unplugged to shut it off.
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Checked the error codes - apparently I need to restore the OS from USB using the image I downloaded from the NetGear website.
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However, I cannot get into the boot menu.
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When I follow the instructions and turn on the unit by pressing and holding the power button, after about 7 seconds the machine just does unresponsive with LED #1 and #3 lit.
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Tried again with all drives (only using two at the moment) removed.&nbsp; Exact same thing.
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Am I doing something wrong?&nbsp; Or is this fried?&nbsp; Something I can fix?&nbsp; Can I get my data?
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mdgm-ntgr · Answer

The boot menu does not need to be working to run USB Boot Recovery:&nbsp;Unofficial ReadyNAS USB Recovery Guide for Sparc-based Systems

Jebross · Answer

Thanks for the quick reply.&nbsp; The instructions in the unofficial guide link provided (thank you, btw, the links provided on the Net Gear support pages are all dead links) match what I was trying to do, holding down the power button when starting the NAS.&nbsp; I did not get the hard drive LEDs blinking at 5 second intervals - all I got was a steady drive 1 and 3 LED.&nbsp;I am not sure how else to trigger the USB boot restore....&nbsp;&nbsp;

mdgm-ntgr · Answer

Have you tried plugging the NAS directly into the wall outlet and using a different power cable to see if either of those makes any difference?

Jebross · Answer

Yes, I have removed the UPS from the equation and plugged it somewhere entirely different.&nbsp;Also re-seated the memory module and blew out any excess dust.

mdgm-ntgr · Answer

Any burnt smell?
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I see multiple possibilities here:1. Failing PSU
2. Failing memory (RAM)
3. Problem with the internal flash
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There may be more.
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I gather from what you have said that you have no backup.Do you recall whether you were using X-RAID or Flex-RAID and if you were using Flex-RAID which RAID level you were using?
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Now you could try doign something about #1 or #2 if you like, but if the problem is something else it will not fix it.
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There is a procedure for recovering data from an X-RAID array using an ordinary x86 Linux PCAlso, our support can attempt&nbsp;to recover your data regardless of what RAID mode you were using if you purchase that if you get one of our new units e.g. the RN314. You do need to make sure that you wait for support's instructions if you do this as there is a special process that needs to be followed. Also, you should have somewhere on hand to backup the data to e.g. a USB drive.Note any data recovery we do is software based only. We don't do physical repairs to disks.

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NV+ vers1, not booting, LED 1&3, cannot access boot menu #26278806

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