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Forum Discussion
daztrue
Jan 19, 2017Aspirant
NVX Internet Access
When clicking on 'Check for updates' there is no response. ElephantDrive (who host Vault) want to confirm an Internet connection. I attempted to use old BitTorrent add-on as a test but no activity. I...
StephenB
Jan 19, 2017Guru - Experienced User
Go into system->clock, and toggle the "Synchronize clock with the following NTP server" setting (uncheck it, apply, check it, apply). When you re-enable it, you should see a pop-up telling you that you successfully synchronized with an NTP server. If you see that, the NAS is reaching the internet.
If you use a static IP address, then check that the DNS setting is configured in the NAS (often people forget that). You can enter 8.8.8.8 (which is Google's DNS server).
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