Forum Discussion

Aspirant

Dec 20, 2016

Solved

WNDAP660 Internet Access Keeps Loosing Access

My WAP keeps loosing access to the internet and it does it quite often; 6 times an hour, all my wireless devices loose Interment access. They all have WIFI connectivity to the WAP and maintain their local IP but can't download even a simple page like google.com. All devices hard wired to the same firewall/switch do NOT have a problem connecting to the net. I have to turn off and on the device's wireless connection to regain access but that only works for a few minutes.

To get longer lasting connectivity I have to power cycle the WNDAAP660. After a power cycle it will run for potentially a couple days before acting up. I've noticed other users have the same problem.

I have the latest firmware 3.5.20. So at this point its worthless piece of garbage that I have to pay for support for. Does anyone have any ideas before I chuck it in the garbage and never buy another netgear product again?

connectivity

Troubleshooting

WNDP660

RaghuHR
Mar 03, 2017
Dear All

We have made potential fix for this kind of issue. Could you please reach us https://www.netgear.com/support/contact.aspx to get the patch image?

Thanks

Raghu

37 Replies

JohnRo
NETGEAR Employee Retired
Dec 21, 2016
Hello zappullae,

Welcome to the community!

Sorry to hear about the issue you are having with the AP. I looked up the case and it was indicated that if the issue comes back after the factory reset and firmware update the device will be replaced. I have talked to support and asked them for someone to contact you and process your RMA. The product that you have has a Complimentary NBD (Next-Business-Day) replacement, so you there should be no charge.

I hope this helps you out.

Thanks,
- zappullae
  Aspirant
  Dec 21, 2016
  Thank you I will contact them. I'm trying one thing right now. I set the 5G chanell to auto. It was at at chanell 11. I will let u know in a few days.
- zappullae
  Aspirant
  Dec 21, 2016
  Thank you I will contact them. I'm trying one thing right now. I set the 5G chanell to auto. It was at at chanell 11. I will let u know in a few days.
  - JohnRo
    NETGEAR Employee Retired
    Dec 21, 2016
    Hi zappullae,
    
    That was one of the suggested steps on your previous contact with support. We'll wait for your feedback.
    
    Thanks,