Forum Discussion

Guide

Jan 09, 2018

Solved

OS6.9.1 Onedrive Cloud Sync (Beta) - Sync incomplete

Hi, Have configured Onedrive cloud backup from my ReadyNAS to my Onedrive. Just on folder at the moment bidirectional sync. The folder on ReadyNAS is around 11Gb the sync ran for some 40 hours befor...

ReadyNAS Backup

Marc_V
Feb 13, 2018
Hi Tim_J

Have you tried updating to 6.9.3 RC1?

Marc_V

NETGEAR Employee Retired

Jan 14, 2018

Hi Dorset_tx

is Internet and Service check marks showing on your Cloud tab?

It would be good to provide us the full logs so we can properly check the issue.

Regards

Dorset_tx

Guide

Jan 14, 2018

Hi Marc,

The Cloud tab just gives me a list of the various Cloud services with on off toggle. There is no internet or service available indicators on this tab. I now have an entry in the main log:" Sat 13 2018 13:26 System: Unauthorised. It could be invalid user account credential or the app is not allowed to access cloud drive. Stopped syncing with One Drive." But this is the only log entry related to One Drive in the System tab, sub-tab Logs. I guess this why the One Drive sync switched off but doesn't explain why the session has vanished or why the Cloud sync never completed as this disconnect is 6 days after the session was originally created.

I have now turned One Drive sync back on. Logged into One Drive and added the session back. So far all that has happened is a new .nnnnn folder has appeared in the Readynas folder and there is no apparent network activity.

Will happily supply logs and any other info if you let me know where to find it?

Thanks,

Richard.

Marc_V
NETGEAR Employee Retired
Jan 14, 2018
hi Dorset_tx

You can download the full logs by going to System>Logs then click on download logs.

You can PM me the link so I can download it.

Have you tried changing your password and re-login?
StephenB
Guru - Experienced User
Jan 15, 2018
Dorset_tx wrote:
The Cloud tab just gives me a list of the various Cloud services with on off toggle. There is no internet or service available indicators on this tab.

That is because ReadyCloud isn't enabled. Of course you don't need it for OneDrive sync.
Marc_V
NETGEAR Employee Retired
Jan 22, 2018
Hi Dorset_tx

Just following up, is the issue now resolved?

Regards
- Dorset_tx
  Guide
  Jan 22, 2018
  Hi Marc,
  At the moment no. Last message from B was that he was downloading the logs and would get back to me once he had looked at them. I guess this is taking a bit of time or has thrown up an issue that needs further investigation. Would like to get sync working but can work around it for the time being.
  R.
  - Marc_V
    NETGEAR Employee Retired
    Jan 23, 2018
    Hi Dorset_tx
    
    If it's okay kindly send me a link to your logs through PM if possible.
    
    Regards