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Forum Discussion
powellandy1
Dec 02, 2020Virtuoso
Onedrive Backup Failure
Hi
Struggling to get Onedrive backup set up (upload only). RN422 with 6.10.3.
Set it up a couple of times (as pictured below)
Repeatedly fails.
Log shows:
Dec 02 21:29:29 Backup ng-csd[9614]: Received error response. No response body. Response code: 504 Dec 02 21:29:29 Backup ng-csd[9614]: E1202 21:29:29.847729 10383 WSClient.cpp:517] Received error response. No response body. Response code: 504 Dec 02 21:30:04 Backup ng-csd[9614]: Received error response. No response body. Response code: 504 Dec 02 21:30:04 Backup ng-csd[9614]: E1202 21:30:04.408228 9617 WSClient.cpp:517] Received error response. No response body. Response code: 504 Dec 02 21:39:32 Backup ng-csd[9614]: Received error response. No response body. Response code: 504 Dec 02 21:39:32 Backup ng-csd[9614]: E1202 21:39:32.727783 10383 WSClient.cpp:517] Received error response. No response body. Response code: 504 Dec 02 21:40:40 Backup ng-csd[9614]: Received error response. No response body. Response code: 504 Dec 02 21:40:40 Backup ng-csd[9614]: E1202 21:40:40.568121 9617 WSClient.cpp:517] Received error response. No response body. Response code: 504 Dec 02 21:48:13 Backup ng-csd[9614]: Received error response. No response body. Response code: 504 Dec 02 21:48:13 Backup ng-csd[9614]: E1202 21:48:13.040491 10383 WSClient.cpp:517] Received error response. No response body. Response code: 504 Dec 02 21:51:59 Backup ng-csd[9614]: Received error response. No response body. Response code: 504 Dec 02 21:51:59 Backup ng-csd[9614]: E1202 21:51:59.600181 9616 WSClient.cpp:517] Received error response. No response body. Response code: 504 Dec 02 21:54:26 Backup ng-csd[9614]: Received error response. No response body. Response code: 504 Dec 02 21:54:27 Backup ng-csd[9614]: E1202 21:54:26.800860 9617 WSClient.cpp:517] Received error response. No response body. Response code: 504 Dec 02 21:58:35 Backup ng-csd[9614]: Received error response. No response body. Response code: 504 Dec 02 21:58:35 Backup ng-csd[9614]: E1202 21:58:35.119856 9616 WSClient.cpp:517] Received error response. No response body. Response code: 504 Dec 02 22:02:15 Backup ng-csd[9614]: Received error response. No response body. Response code: 504 Dec 02 22:02:15 Backup ng-csd[9614]: E1202 22:02:15.280609 10383 WSClient.cpp:517] Received error response. No response body. Response code: 504 Dec 02 22:06:47 Backup ng-csd[9614]: Received error response. No response body. Response code: 504 Dec 02 22:06:48 Backup ng-csd[9614]: E1202 22:06:47.932081 9616 WSClient.cpp:517] Received error response. No response body. Response code: 504 Dec 02 22:07:28 Backup systemd[1]: Stopping One Drive Service client for ReadyNAS... Dec 02 22:07:29 Backup systemd[1]: Stopped One Drive Service client for ReadyNAS. Dec 02 22:08:20 Backup systemd[1]: Started One Drive Service client for ReadyNAS. Dec 02 22:08:20 Backup ng-csd[1898]: Reset the cache. Invalid SQL statement: no such table: settings: no such table: settings Dec 02 22:08:20 Backup ng-csd[1898]: W1202 22:08:20.792398 1898 FSCache.cpp:78] Reset the cache. Invalid SQL statement: no such table: settings: no such table: settings
I 'left' Onedrive and re-set it up around 22:07. The log was otherwise full of the 504 errors.
Next steps??
Thanks
Andy
The dot (little "light") in the icon turns blue when the NAS is backing up the files.
Could you please follow this https://kb.netgear.com/25625/How-do-I-send-ReadyNAS-system-logs-to-NETGEAR-Support to download the system logs and then send it to me in a private message?
8 Replies
Replies have been turned off for this discussion
- B_LNETGEAR Expert
We released ReadyNAS 6.10.4.
https://kb.netgear.com/000062588/ReadyNAS-OS-6-Software-Version-6-10-4
Please upgrade your NAS and check if it fixed your OneDrive backup issue.
- powellandy1Virtuoso
Same issue.
-- Reboot -- Dec 06 16:03:59 Backup systemd[1]: Started One Drive Service client for ReadyNAS. Dec 06 16:03:59 Backup ng-csd[5578]: Reset the cache. Invalid SQL statement: no such table: settings: no such table: settings Dec 06 16:03:59 Backup ng-csd[5578]: W1206 16:03:59.139441 5578 FSCache.cpp:78] Reset the cache. Invalid SQL statement: no such table: settings: no such table: settings Dec 06 16:04:23 Backup systemd[1]: Stopping One Drive Service client for ReadyNAS... Dec 06 16:04:23 Backup systemd[1]: Stopped One Drive Service client for ReadyNAS. Dec 06 16:04:24 Backup systemd[1]: Started One Drive Service client for ReadyNAS. Dec 06 16:04:24 Backup ng-csd[5697]: Reset the cache. Invalid SQL statement: no such table: settings: no such table: settings Dec 06 16:04:24 Backup ng-csd[5697]: W1206 16:04:24.851426 5697 FSCache.cpp:78] Reset the cache. Invalid SQL statement: no such table: settings: no such table: settings
After upgrade to 6.10.4 and reboot Onedrive was off, so entered all details again and still not working. Dot is blue. No new files appear to have been copied.
- B_LNETGEAR Expert
Please check the "History" (Logs). Here are the screenshots of my OneDrive setup. File Options_8.36.76.zip was uploaded to OneDrive.
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