NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Ozchap's avatar
Ozchap
Aspirant
Sep 10, 2016

OSStatus error 5

Hi community

 

Keep getting this error 'OSStatus error 5' when trying to log in from my wife's macbook air. Have no issue with iMac desktop & our son's macbook pro. 

 

Want to backup her macbook air onto the ReadyNAS (2 x 3TB) using 'Time Machine' on her mac but cant log in. 

 

Only error I can see in forum online relates to 'error 2' which is unrelated to our problem.

 

Thanks for any advice.

6 Replies

Replies have been turned off for this discussion
  • JennC's avatar
    JennC
    NETGEAR Employee Retired

    Hello Ozchap,

     

    It must have nothing to do with ReadyNAS system you have. Can you post screenshot?

     

    Welcome to the community!

     

    Regards,

    • Ozchap's avatar
      Ozchap
      Aspirant

      Thanks for your reply JennC

      I would agree with you as it seems the 2011 MacBook Air is not accessing the ReadyNAS properly for Timemachine to work.

      Please refer to the attached screenshot as requested.

      1 - error message

      2 - Finder directory (displays ReadyNas properly which can be accessed ok) HO-3TB-MA (AFP) for Mac. Files can be read & written to

      3 - Timemachine does not display the drive it only refers to HO-3TB-MA without the (AFP) directory which is what is needed for the Mac.

       

      Seems to me like I might need to contact AppleCare for support on this if there is an easy way otherwise I'll have to use another external drive.

       

      OSStatus error 5.jpg

      • JennC's avatar
        JennC
        NETGEAR Employee Retired

        Hello Ozchap,

         

        Can it access the NAS shares via SMB and/or AFP? Also, please make sure the MacBook is connected to the same network where the NAS is.

         

        Regards,

         

         

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More