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Nick19007's avatar
Nick19007
Aspirant
Jun 30, 2016

Power connector RN 104

After 4 or more years of operation appeared, chattering to the power connector on the rear panel. Just move - loses power or falls off by itself. Can you share who is the service manual to disassemble the device and try to solder or repair the connector?

2 Replies

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  • JennC's avatar
    JennC
    NETGEAR Employee Retired

    Hello Nick19007,

     

    If you are having trouble with hardware itself, I suggest not to try to open the chassis and repair it as that action will definitely void the warranty of the product.

     

    Please contact support center to warranty claims.

     

    Regards,

  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired

    Hi Nick19007,

     

    It seems that you've contacted our support team via e-mail to process the RMA for your defective ReadyNAS chassis. Kindly update this thread by posting updates or mark it closed once you receive and tested the replacement unit that will be shipped  to you.

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team

     

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