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Problem with RN102 randomly freezing
Hi,
Recently I have started to have a very annoying issue with my NAS.
It randomly becomes unresponsive, i cannot see it on any device or access the admin page and when i press the power button it doesnt flash to confirm i want to shutdown, it just does nothing. I thought it was the auto shutdown which was causing it so i turned it off. I tried a OS reinstall, it was fine for a day or so but it happened again. It doesnt seem to freeze between the hours of 16:00 - 22:00 but then either it has frozen when i wake up or when i arrive home from work. The only way i can solve it atm is by pulling the power, which i dont like doing as i have heard it can damage the disk.
Currently on version 6.5.1
The maximum users at once is 3 but it is usually 1 or 2,
I have one 3TB WD red in bay 1 and nothing in bay 2. All i have stored on the disk is movies and series,
I have about 980GB free space of the 3TB so i wouldnt say its close to full. I am planning on getting a new 4TB to mirror but want this problem solved.
I can attach my recently downloaded logs to this page if needed.
Any advice?
Have managed to get Plex working. Also the freezing of my NAS has stopped since i disabled snapshots so think that was the issue. Whenever it deleted old snapshots it seemed to freeze up.
17 Replies
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Did you recently upgrade to FW 6.5.1 or have you been using it for awhile prior to the NAS becoming unresponsive? You mention that the NAS does not freeze between the hours of 16:00 - 22:00. Is there something you are doing with the NAS during the hours outside of the range where it does not freeze (ex: backup activity, virus scan, etc.)?
Off the top of my head i updated to the version before this one about 4-5 weeks ago and the problems happened once or twice. Then i updated to my current version about 2 weeks ago, ever since then it has frozen most days. I have had the NAS around over a year now and i have never had a problem with it until now.
I have no backups running. I have Anti-virus Plus installed which is scheduled to scan at Monday 20:00
On the NAS system logs, the main things on there are mainly snapshot related stuff. The last log on the system before it freezes is the NAS deleting a snapshot of my videos folder.
Could be a bug/issue with the firmware. Are you experiencing any issues with the hard drive itself (performance issues, clicking noises, etc.)? Do the logs show any disk errors? A faulty/failing hard drive could cause random freezing as well.
Is your RN102 still covered under a Netgear support agreement? If so, you may want to open a trouble ticket with Netgear so they can investigate/troubleshoot further. If not and you have a spare hard drive, you could try replacing the drive to see if you continue to experience the random freezing. If the freezing stops, the hard drive was likely faulty/failing. If you continue to experience freezing, the issue is more likely to be a bug/issue with the firmware (barring a major hardware failure - I/O controller failure).
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