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Ironman991's avatar
Ironman991
Follower
Jun 08, 2021
Solved

R.E: NAS Serial NONE0002

Can someone please help me out, I have this issue: https://community.netgear.com/t5/Using-your-ReadyNAS-in-Business/Incorrect-serial-no-on-ReadyNas-6-Pro-can-t-access-ReadyCloud/td-p/1922633
  • JohnCM_S's avatar
    JohnCM_S
    Jun 09, 2021

    Hi Ironman991,

     

    The fix has been applied. The serial number should appear correctly now.

     

    Regards,

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Jun 08, 2021

Hi Ironman991,

 

Welcome to the Community!

 

Please take a picture of the sticker label that contains the serial number and MAC address, then send it to me via private message. This is located on the rear panel of the chassis.

 

Please enable also the Secure Diagnostic Mode (SDM). You can enable it by logging in to the local admin page of the NAS then go to System > Settings > Support, then send the 5-digit code/port number to me.


Regards,

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    Jun 09, 2021

    Hi Ironman991,

     

    The fix has been applied. The serial number should appear correctly now.

     

    Regards,

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