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Forum Discussion
RAID volume resync after Disk fail - Case #16698853
Hello.
I don't know how to rate this (nor does Netgear support: no reaction to my ticket for 2 weeks...):
-Update to RAIDiator 4.1.8, all runs OK
-2 days later: one of four 500GB HDDs (all Seagate ST3500xx) in X-RAID dead without warning. Data unaccessible
-did a SATA reset, to no avail. Current status: "Offline, RAID Level , disks, 0% of 0 MB used" and "The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume."
What should I do to recover my data? I'm scared to do "RAID volume resync" as log suggests, afraid of losing data for good.
Log:
Wed Sep 14 18:44:26 CEST 2011 A SATA reset has been performed on one or more of your disks that may have affected the RAID parity integrity. It is recommended that you perform a RAID volume resync from the RAID Settings tab accessible in the Volumes page => Volume tab in FrontView . The resync process will run in the background, and you can continue to use the ReadyNAS in the meantime.
Wed Sep 14 18:43:19 CEST 2011 System is up.
Wed Sep 14 18:43:18 CEST 2011 The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume. media Files backup
Wed Sep 14 09:24:27 CEST 2011 Disk fail event occurred on SATA channel 3. If the failed disk is used in a RAID level 1, 5, or X-RAID volume, please note that volume is now unprotected, and an additional disk failure may render that volume dead.
Wed Sep 14 00:08:01 CEST 2011 Backup finished. [Job 001]
Tue Sep 13 00:08:56 CEST 2011 Backup finished. [Job 001]
Mon Sep 12 08:52:18 CEST 2011 System is up.
Mon Sep 12 08:51:08 CEST 2011 Your ReadyNAS device has been updated with a new firmware image. RAIDiator 4.1.8
I don't know how to rate this (nor does Netgear support: no reaction to my ticket for 2 weeks...):
-Update to RAIDiator 4.1.8, all runs OK
-2 days later: one of four 500GB HDDs (all Seagate ST3500xx) in X-RAID dead without warning. Data unaccessible
-did a SATA reset, to no avail. Current status: "Offline, RAID Level , disks, 0% of 0 MB used" and "The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume."
What should I do to recover my data? I'm scared to do "RAID volume resync" as log suggests, afraid of losing data for good.
Log:
Wed Sep 14 18:44:26 CEST 2011 A SATA reset has been performed on one or more of your disks that may have affected the RAID parity integrity. It is recommended that you perform a RAID volume resync from the RAID Settings tab accessible in the Volumes page => Volume tab in FrontView . The resync process will run in the background, and you can continue to use the ReadyNAS in the meantime.
Wed Sep 14 18:43:19 CEST 2011 System is up.
Wed Sep 14 18:43:18 CEST 2011 The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume. media Files backup
Wed Sep 14 09:24:27 CEST 2011 Disk fail event occurred on SATA channel 3. If the failed disk is used in a RAID level 1, 5, or X-RAID volume, please note that volume is now unprotected, and an additional disk failure may render that volume dead.
Wed Sep 14 00:08:01 CEST 2011 Backup finished. [Job 001]
Tue Sep 13 00:08:56 CEST 2011 Backup finished. [Job 001]
Mon Sep 12 08:52:18 CEST 2011 System is up.
Mon Sep 12 08:51:08 CEST 2011 Your ReadyNAS device has been updated with a new firmware image. RAIDiator 4.1.8
3 Replies
- Please contact NetGear again about your ticket asking them to escalate your case.
Please also edit the thread title (subject of first post in thread) to include your case number. If a support rep sees that then he/she may be able to look at your case notes - I followed your advice (subject and refresh of case).
Status quo:
RAID ''Resync volume'' seems to be impossible, at least it is greyed out in the GUI.
RAID Configuration status:
"RAID Disks:
Available Disks:
Ch 1 : Seagate ST3500630NS [465 GB]0 MB free
Ch 2 : Seagate ST3500630NS [465 GB]0 MB free
Ch 4 : Seagate ST3500418AS [465 GB]463 GB free"
Along with ''sudden death'' disk 3, they were configured as X-Raid.
Please help: How can I get this working again - and ideally recover my data?
No reaction from Readynas to my case for over 4 weeks... :( - No help from Readynas, so I bit the bullet and did a reboot from Frontview with the two checking/verification/correction options, and this seems to have worked (for now ;).
Case closed.
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