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Forum Discussion
Solved
Re-add existing volume after RN10400 OS reinstall
Hello,
Our RN10400 recently locked up after a firmware update. I was unable to access anything (smb)/(http) so I did the OS reinstall to get the box up and running again.
I can now logi...
Hi Robin_Ryde
There's BTRFS error on the logs and this needs escalation, Support will check if it can be mounted or needs recovery.
You can purchase the Pay-Per-Incident contract once you have contacted NETGEAR Support.
Regards
Hi Robin_Ryde
Welcome to the Community!
Can you please send us the logs of your NAS using the guide on my Sig.
Can you also try booting the NAS on Volume Read Only mode and see if you can get hold of the data so you can transfer it on a different media. If you can do that, then the next thing would be to do a Factory Default.
If you cannot boot the NAS on Read Only mode, I would suggest contacting NETGEAR Support so they can check and remount the volume.
Hope this helps!
Regards
Hi Marc,
I have now tried this. I can see the shares at \\readynas\ but I cannot open them.
The web admin looks no different. If I hover over the volume it says it is 'inactive or dead'
Everything was a-ok up until the unit locked up after the update so I am assuming the Data is still on the array, I do not see an option to 'activate' the volume.
Hi Robin_Ryde
Can you send in the logs so we can check, like I said possible Support escalation might be needed on this issue.
Contacting Support if you don't have support anymore you will be asked to purchase a contract. If it needs Data recovery, there will be a different charge for the service as well.
RegardsI have downloaded the logs, its a fair few files. Is there one log inparticular that you would be interested in?
I got the NAS some time ago. I do not remember the exact date, but I suspect that I would need to buy a contract if it came to that.
Netgear wants to see the full log zip file. Note you don't post this publicly - you either email it, or you can put it on something like dropbox and email (or PM) Marc_V the link. The email method is described here: https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators
Robin_Ryde wrote:
I do not remember the exact date, but I suspect that I would need to buy a contract if it came to that.
The hardware warranty for your RN104 is three years - but this probably isn't a hardware issue, and free software support is only 90 days. So you would need to pay. You can ask for "per-incident" support - that is generally less expensive than getting a support contract.
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