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Forum Discussion
Solved
Re-add existing volume after RN10400 OS reinstall
Hello,
Our RN10400 recently locked up after a firmware update. I was unable to access anything (smb)/(http) so I did the OS reinstall to get the box up and running again.
I can now logi...
Hi Robin_Ryde
There's BTRFS error on the logs and this needs escalation, Support will check if it can be mounted or needs recovery.
You can purchase the Pay-Per-Incident contract once you have contacted NETGEAR Support.
Regards
Hi Marc,
I have now tried this. I can see the shares at \\readynas\ but I cannot open them.
The web admin looks no different. If I hover over the volume it says it is 'inactive or dead'
Everything was a-ok up until the unit locked up after the update so I am assuming the Data is still on the array, I do not see an option to 'activate' the volume.
Hi Robin_Ryde
Can you send in the logs so we can check, like I said possible Support escalation might be needed on this issue.
Contacting Support if you don't have support anymore you will be asked to purchase a contract. If it needs Data recovery, there will be a different charge for the service as well.
Regards
I have downloaded the logs, its a fair few files. Is there one log inparticular that you would be interested in?
I got the NAS some time ago. I do not remember the exact date, but I suspect that I would need to buy a contract if it came to that.
Netgear wants to see the full log zip file. Note you don't post this publicly - you either email it, or you can put it on something like dropbox and email (or PM) Marc_V the link. The email method is described here: https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators
Robin_Ryde wrote:
I do not remember the exact date, but I suspect that I would need to buy a contract if it came to that.
The hardware warranty for your RN104 is three years - but this probably isn't a hardware issue, and free software support is only 90 days. So you would need to pay. You can ask for "per-incident" support - that is generally less expensive than getting a support contract.
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