Re-add existing volume after RN10400 OS reinstall

Hi, Thanks for checking on that for me. I will go down that route. 

Hi again. 

On my.netgear.com I am given 2 options for UK support. GearHeadUK and OnCall 24x7; which one do I need?

Thanks,

Robin.

You don't want gearhead.

Try going into "my support" and then choosing "contact support" and "get help on my netgear product".

This link might get you there a bit quicker: https://www.netgear.com/mynetgear/portal/myOnlineTicket.aspx

I purchased a support contract via the web portal (yesterday) but it still won't allow me to create a ticket or give me a phone number? 

On the 'My Products' page, it still has red 'X's for Phone/Chat/Email, but on the 'My Service Contracts' page it shows I have OnCall24x7 linked to that serial. 

If I go through the whole 'My Support' wizard it just tells me to talk to the forum.

At a bit of a loss on this one now. :smileysad:

Did you try "get help on my netgear product"?

Thanks for the reply. 

I tried that, it just says I don't have support and should ask the forums :smileyfrustrated:

Any clues on what to do now? I've paid for support but I cannot ring or email them?!

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Robin_Ryde wrote:

Any clues on what to do now? I've paid for support but I cannot ring or email them?!

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I've reached out to some Netgear folks on this, hopefully it will be resolved soon.

I found a number for Netgear Corp UK and that had the number for Tech support, not sure what all the secrecy is about....

After going through and creating a case, I have been told it's £155 for 'initial diagnostics' and then an hourly £135 rate for the data recovery. We already paid £68? (I never actually got the email receipt) for OnCall24x7 and the additional costs seem to be adding up really fast. For something that came out of a software fault (confirmed by tech support) after a firmware update. I am not all that impressed. 

Ideally we would like a refund on the OnCall24x7 but there doesn't seem to be a straightforward way to complain. It seems odd that I keep being redirected to the forum...doesn't seem right that other users should be putting up with my disgruntledness. 

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Robin_Ryde wrote:

After going through and creating a case, I have been told it's £155 for 'initial diagnostics' and then an hourly £135 rate for the data recovery.

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It sounds like they are saying you need their data recovery service (which isn't included in their regular support).