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Looks like I can't create User account on my RN104
Hi there I'm a first time user, and I'm not sure if it's me, or an issue with my new device a RN104 I installed it today, immediately got an update to 6.2.5 firmware. I could connect with my Rea...
Hello PatriciaBT,
Please try rebooting the NAS. Please also make sure the user name is NOT the same with any share name of the NAS.
If you are familiar with OS reinstall you may also try doing that, just make sure you can access the shares before proceeding to it.
Regards,
Hello PatriciaBT,
OS reinstall reflashes the firmware from the internal flash to the disks.
Sorry I only have ReadyNAS 312 (x86 based) here and only 6.2.4 is the available latest FW, so far, user creation is not a problem.
Maybe we can wait if there is somebody else who will post the same experience here. Or maybe contact support center to et them check because if they see all is configured and found no reason why creating user is not working, they will have the case escalated for a potential bug on the new FW.
Regards,
Hi again Jenn
I thank you for all your patience.
It worked to reset to factoy reset, (eventhough it resinstalled with 6.2.5 and not 6.2.4, and I used the process for RN104, not 102), then I could now create users normally!!
Very strange, but then now we know and in case someone get the same issue, they can find this discussion.
Thx again, and have a great day!
Patricia
(PS: you can guess I'm a French-speaker, when you read "desesperately", instead of "desperately" :) it was too late to edit it!)
Hello PatriciaBT,
OS reinstall and Factory reset will really just use the firmware that the NAS is currently using, it wont load the previous one. To get the previous one back you have load it again, manually. :womanwink:
Not sure but I got a bit confused there, you factory reset and not OS reinstall? Must be just something went wrong with the admin page, usually OS reinstall fixes problems like this.
Welcome to the community! And thank you for your contribution :womanhappy:
Regards,
I encountered a similar situation when I was helping a friend set his RN104 up. We updated the FW to 6.2.5 right after the initial installation and created users.
This seems to be an issue the first time you update the FW to 6.2.5. After the update, if you create a user and forgot to configure the Groups tab, the user will be created but it will not be under any group [for newly updated FW, the default option for Group is empty, not users].
You can check on the Home share and see a folder there with the name of the user that was created. This folder seems to contain settings for users as corresponding folder are created for every user you create. This folder cannot be deleted, especially those for users without groups.
I have tried OS reinstall but it does not seem to resolve it. Reset will definitely resolve it but this would mean you have to set the NAS up again, which is not convenient if you have configured most of the settings and have transferred data to the NAS already.However, this issue seems to be non-existent for RN104 that were rebooted after the FW update to 6.2.5 [and I mean rebooting the NAS again after the initial reboot once you have updated the FW].
This issue is hard to replicate considering that the RN104 I was working on has users already configured when the FW was still 6.2.4. This issue came to my attention after it have been some time that the NAS's FW been updated to 6.2.5 [which means, it has been rebooted more than a couple of times since the FW update]. Currently, the default group on our NAS when creating a user is set to default.
To sum it up, if you are setting up users for your NAS for the first time, just make sure to configure the Group tab and select "users" before clicking on Save. Alternately, you may want to create a groups first then create users next and, again, select which group the user should belong. :catwink:
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