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Forum Discussion
Solved
Ready NAS Can't Open Files Remotely
ReadyNAS 312, 2 2TB Toshiba HDD; Nighthawk N6900 Router
I'm running into a strange issue with remote file access. I can see and open/download etc. my files from my LAN via my MacBook Pro... Als...
Yes... again the portal works fine on the LAN from my MacBook or from any of my my other iOS devices. So I did a complete factory reset last night, thinking that a fresh start was needed, but to no avail... still, can see the folders, subfolders and files remotely, but can’t open/download the file. Attached is a pic of my folder setup on the NAS. In the documents and HDD folders are where I have the sub folders and files. To test after the reset I moved one sub folder with about a dozen PDF’s to the documents folder. No access except while on the LAN. The HDD folder is the backup of all my files and data which has dozens of nested folders and thousands of files. Again, no access remotely, cellular or otherwise through the portal, but on the LAN access is immediate. Thanks for any help....
Multiple users have been having this problem since this weekend. I posed in the ReadyCloud group about this several times, but no one from the company seems to be paying attention. Cloud service is useless if it cannot be relied upon.
If that is the case, then it's time I move on to another NAS... can't have such reliability issues when I rely on this remotely. Thanks for your comment. Nice to know I'm not the only one though....
Hawkers wrote:
If that is the case, then it's time I move on to another NAS... can't have such reliability issues when I rely on this remotely. Thanks for your comment. Nice to know I'm not the only one though....
The alternatives to ReadyCloud are straightforward to implement and free - so personally it's not a reason for me to switch to a different NAS. If all you want is remote file access, you can also use FTPS.
I've found the NAS itself to be very reliable. My decision to abandon the Netgear VPN was made years ago (back when it was ReadyNAS Remote).
Hi StephenB,
We are having issue dowloading share file using the Web Link from ReadyCloud. Are you experiencing similar issue ?
Stephen
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