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Forum Discussion
JennC
Nov 04, 2015NETGEAR Employee Retired
Re: ReadyNAS 104 system hanging frequently after 6.4.0 upgrade
Hello tipster71,
Some users also got this working by changing MTU size.
Try changing MTU size of the NAS to 1500, if it is already 1500, change it to 9000 then change it back to 1500.
...
RobTWo
Nov 08, 2015Guide
How is it possible that Netgear has released firmware that isn't relyable. Have they hired the Volkswagen management?
Monkeynut
Nov 10, 2015Guide
RobTWo They have one firmware for a whole range of devices with vastly differing actual capabilities. They hide from customers the fact that it is imopssible for the lower end devices to support the advertised feature set until it is already bought. They care about their revenue, but not their customers. The same firmware is fine for higher models which are able to support the advertised features. I'm not saying they're great at engineering firmware (thank God most of the engineering is done by Linux hobbyist folks - for free I might add), but in this case it is the combination of hardware and firmware which is an issue.
This is the reason why almost all workarounds involve turning off AV, journalling, turning off snapshots or deleting with a (warranty voiding) script, and various other shenannigans.
I've avoided Netgear for many years because it was always impossible to trust the product specifications. Because of their aggressive pricing and the fact I was buying several things at once I thought I would give them another go. This was a terrible mistake.
The only way they can rectify this is to inject some honesty into their marketing and product claims, and take the hit on providing fit-for-purpose products to existing customers. Too many people blam engineering and support; ultimately this is the fault of business leaders including product development managers, marketing, strategy, and governance.
- ConnerNov 13, 2015Aspirant
And here I thought I had a corrupt file I was trying to copy over to my ReadyNAS that was causing it to hang, apparently not.
I have a ReadyNAS 104 with 4x4TB drives (ST4000DM000), running 6.4.0. Recently, I was trying to copy over a folder full of photos from my MacBook Pro running 10.10 to the ReadyNAS using command line rsysnc command to do the copy on the MacBook Pro. I've done this 100s/1000s of times, but this time, the copy would run for a while, and then fail saying that it lost connection. Then I would see that the ReadyNAS was hung, with the only option being to pull the plug, plug it back in, and wait for the "Volume data is syncing" to take place - which takes about 72 hours to complete.
I do not have snapshots running, and I have no apps installed. For services, I have SMB/APF/UPnP/HTTP/HTTPS running, along with ReadyDLNA. Disk Spindown is not enabled.
I hope this gets fixed soon, right now the ReadyNAS is more or less unusable.
- JennCNov 14, 2015NETGEAR Employee Retired
- ConnerNov 14, 2015Aspirant
I can try it in 48 hours when the resync process is complete - but I'd rather not try beta builds that may fix my problem while possibly introducing new unknown issues, I'd rather try something that will fix my problem and has actually gone through QA. Thinking "it can't be worse than 6.4.0" isn't really realistic.
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