ReadyNAS 104 system hanging frequently after 6.4.0 upgrade

I'm not sure its worth phoning the support number, you can save yourself two days of fruststration and simply not bother.

The fact is this is a very common problem and all the well intentioned workarounds are simply not adequate.

Ultimately the 104 is under-powered for what the firmware demands, and the firmware is simply trying to live up to the claims NetGear have made about how great their product is. This situation is likely to only get worse, and us customers will encounter no end of troubles until the device is out of support or end of life and we chuck them in the bin.

Put simply, the device is not fit for purpose. The same issues do not occur with the 204 and 214 which confirms that the device is simply under-powered for the bloated firmware and infefficient feature implementation.

I expect Netgear to offer a replacement unit which is fit for purpose, such as the 204 or 214. Anything short of this is a joke. Its too long Netgear have taken the mickey out of their customers and made them run around an intentionally unworkable black-hole of "support" until customers give up. Too long have they been able to supply inadequate products supported by a raft of products, and relied on other customers to provide workaround solutions (almost always involving shutting off key advertised features), as if this is OK.

Enough is enough, Netgear. Recall this garbage product, re-release it with an entirely different reduced set of functionality claims, and provide existing customers with a product which is actually able to perform as this one was advertised.