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joejoeinc's avatar
joejoeinc
Apprentice
Jun 11, 2019
Solved

R7000P drops WIFI connections frequently

I'm finding that the r7000P frequeently drops client wifi connections. I have two PIxel 2XL's that frequently get booted off the 5GHz wifi whenever you put any demand on the router.  The symptoms are the you'll be watching a  youtube video or doing something that frequently requires data and then the data flow to the phones will stop for around 15 seconds and then the phone will disconnect and then fallback to 4G, shortly after that the phone will reconnect to the wifi again only to repeat the issue again and again. 

 

Or I'll try to use a google home device and it'll just tell me it's no longer connected to the 2.4Ghz network 

 

I've updated firmwares, I've tried factory resets. I've tried switching channels, I've tried changing to short preambles and nothing seems to fix the issue 

 

The only somewhat reliable connection is the hardwired Xbox and PC, these devices don't drop. 

 

 

  • After many hours of troubleshooting, I've found that disabling the MU-MIMO function on the R7000P gives my devices a stable connection. 

     

    Advanced > Advanced Setup > Wireless Setting > [Disable MU-MIMO]. Apply. 

     

    I have been able to transfer several  large files from a wifi device to a wired device without constant dropouts/disconnections at the expense of actually being able to use the MU-MIMO functions of the router. 

     

    There are either issues in the way Netgear has implemented MU-MIMO or an incompatibility issue with some other wifi devices on the network. Since I replaced the r7000P with a new one I suspect it's an issue in the Netgear router not my devices (I can't confirm this though as I don't have a different make/model MU-MIMO router to test). 

     

    Since MIMO is one of the main selling point for this router this also raises a few new questions. 

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