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R7000 keeps dropping wifi connection
Hi,
I have a Netgear R7000 router which I purchased 4 months ago.
Recently it has been dropping the wifi connection intermittantly which seems to be getting worse, which is really annoying when trying to download large files! Plugging in a network cable (via PowerLine plugs) works solidly with no dropout.
The WiFi will disconnect for a minute or two, during which time the internet, network devices and the router (192.168.1.1) are unreachable. This is happening on both 2.4GHz and 5GHz networks and is affecting two laptops (one running Win7 and one running Win10), as well as iOs, so I am sure it is a router issue and not a device issue. I have tried changing wifi channels to channels which are unused by other networks around here (confirmed using a WiFi scanner), but the problem remains.
The firmware is version 1.0.7.2_1.1.93 and I am using readyshare with a USB 2 hard disk connected to the rear port.
Has anyone had similar issues before?
Thanks!
Hi Garyr51,
Try to reset the router to factory default and reconfigure it manually. Change the channel of both 2.4Ghz and 5Ghz.
Hi PChell,
If your device is D7000, I would suggest posting it under DSL modem.
https://community.netgear.com/t5/DSL-Modems-Routers/bd-p/home-dsl-modems-routers
28 Replies
Same exact problem and it just started a few days ago on previous version so I download and install the Firmware Version
V1.0.7.2_1.1.93 but problem still exists. I have isolated the entire network back to the R7000 itself. I am completely frustrated with this issue that seems to randomly drop the connection over and over again within seconds of connecting. I have reset to factory settings and reconfigured only to have the same exact issue. Oh and I have had my R7000 running for 2 years now and with no issues at all. I was completely satisfied with this router and even refered others to it. I am very suprised to hear of others having the same issue with differnt model.Hi All,
1. Does disconnection happens on both 2.4Ghz and 5Ghz?
2. When internet is down, are your devices still connected to the wireless network or not?
3. Is the wired connection stable?
JamesGL
Community TeamHi James,
The disconnection happens on both 2.4GHz and 5GHz networks. iOs drops the connection after a few seconds, whilst Windows still shows the connection in the task bar but is unable to reach the router or any other network locations or the internet.The wired connection remains stable.
Thanks,
Chris
I'm having the same problems. Started two days ago and can't seem to find a solid solution.
Hi Everyone,
I am "glad" to see that I am not the only one with this issue. I've had the R7000 for several years with no issues until about a week ago. The WiFi keeps dropping for no apparent reason. The broadcast goes to zero for several seconds, then it comes back. It is long enough to make webpages time out, downloads fail, and induce buffering issues on streaming. On my mobile phone, it will switch data from WiFi to cellular, then go back to WiFi when the signal comes back. I was on an older version of the firmware so I updated to the current version, but it makes no difference. This is definitely an issue with the router.
Last night I analyzed the WiFi signals around my house and changed the channels to less used ones, but that made no difference either. This issue has happened with both the current firmware and the one previous. I am on V 1.0.7.6_1.1.99 right now, and I live in the USA.
I wonder if this is a firmware or hardware issue? I ran firmware 1.0.4.30 for a long time without issues. I have demoted my R7000 to be a bridge and am running the latest firmware 1.0.7.6 without issues.
I never upgrade firmware unless there is a fix I need or a security issue. If I had problems like yours I would flash back to 1.0.4.30. Try flashing in firmware version 1.0.4.30 and see if that works for you. You will at least be able to determine if it is a firmware or hardware issue.
I am going to try an older version of the firmware to see. I did grab a screenshot of what we are talking about. This is a dip in the 2.4Ghz band. SeahawkAC is my 5Ghz and SeahawkGN is the 2.4Ghz. The rest of the stuff on the chart is from my neighbors.
I ended up reaching out to Customer Support and they had me plug it into a direct connection outlet (vs a serge protector) and change the MTU size. I haven't had a drop on my laptop or phone but can't get the gaming consoles to see any of the WIFI networks now. Will update w/ more after some testing. Still monitoring the system as well. Have not changed to any previous firmware as of yet.
Having the same problems.. thought it was the crappy Netgear USB Wifi AC1200 (which has also had tons of problems).. replaced with a Linksys usb. works better but still having drops. I think it is the $200+ R7000...... Tried all the ideas.. reset, hardware reset, channels, my provider looked at it twice..
Netgear.... come up with a solution or should i just go with all linksys?
Hi sjavanovich,
1. What is the firmware version of the router?
2. How many wireless devices connected? Are all of them having the same problem?
3. Does it happen on 2.4Ghz or 5Ghz or both connection?
Hi sjavanovich,
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
Not sure but my problem is fixed.. bought a new computer with a new wireless nic card installed, and also purchased a new Internet modem. It may have been the modem that could not handle transfer rates. The modem was supplied by charter. I went out and purchased a Netgear Modem to connect to the 7000. Seems to have cleaned up some of the random stuff. That was after 3 months of fighting with the 7000 and the cable company who didn't think the modem was the issue. try a new modem and maybe you will clean up the problems?
I have just installed a D7000 due poor wifi with my providers router (TalkTalk) and ongoing issues from line into property.
Wifi is so much better but the router, which appeared to work fine for a few days now keeps losing connection, it can be ok for a few minutes or a few hours.
My desktop PC is wired directly to router, this also loses internet connection.
As the D7000 has it's own modem I need to look at the router as being the problem... or it gets returned as faulty and buy a different router.
