NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ReadyNAS 2100 FrontView blank page - Firmware 4.2.31
Hi, Not sure If I am in the right place but here goes as I need some help. I have three readyNAS 2100's. I have had no issue installing OS6 on the first two. This third one did not like it an...
Hi SamirD , StephenB , mdgm Have tried FF 52 esr this morning and it makes no difference. Made sure Antivirus shields were off when attempting connection, as this seems to be the only way my network allows me to talk to the unit. All I get is -
Funny though - If I switch to the shares directory, I do get some functionality to change the admin password, but I have always been able to do this in the many browsers I have tried.
I think that there is still something wrong with the VPD file, as this unit displays differently in RAIDar than my others, with no model number specified and a completely missing serial number section.
Yes. That RAIDar output indicates that the VPD has been wiped.
Yes mdgm , but as detailed earlier in this thread I have followed a tutorial on copying a VPD file from one 2100 to another, successfully. Would you see this behavior If the VPD was not it's original?
- Copying the VPD from one unit to another is not the recommended way to try to fix this problem.
Also, the 2100 V1 and V2 are very different units to each other.
If after fixing the VPD if that was successful you did a USB Boot Recovery that could have messed it up again.
mdgm wrote:
Copying the VPD from one unit to another is not the recommended way to try to fix this problem.Fandango2022: You could ask the mods ( Marc_V or JeraldM ) to fix it for you. That is something they can do remotely.
Hi mdgm, No I did not perform any further USB recoveries after the VPD file copy. Frontview didn't change in any manner after the VPD file copy.
Hi StephenB, yes, those two users were linked in at the beginning of these posts but have not had any contact. Probably fed up with guys like me messing about with their NAS boxes and breaking them!
Fandango2022 wrote:
Hi StephenB, yes, those two users were linked in at the beginning of these posts but have not had any contact.
Try PMing them (using the envelope icon in the upper right of the forum).
StephenB , ok thanks. I will do that after Christmas to see If they can help further.
Thanks for the ping StephenB!
Are you able to boot the NAS to Tech Support Mode? Please see the KB article here on how to do so.
If so, please provide the debug code (you can find it using RAIDar) and also the label of the NAS showing its serial number and model (typically found at the bottom or rear of the unit).
Regards,
JeraldM
NETGEAR Community Team
Hi JeraldM ,
Yes I can boot into Tech Support mode and here is the debug code -
Also, here is screenshots of the serial no. etc.
Thanks for replying.
Regards
@Fandango2022
Hi Fandango2022,
Thanks for the response!
However, your NAS cannot be located on our end.
Just to confirm, do you still have the NAS in Tech Support Mode?
Is the NAS also connected in a dual-NAT network as well?
Regards,
JeraldM
NETGEAR Community Team
Apologies JeraldM , I did not realize you needed it to remain in Tech Support mode at this stage. It is now running in Tech Support mode (code 53426) with a single Ethernet cable connection to a hub on my network. Do you require two Ethernet cables connected?
Regards
Hi Fandango2022,
There's no need to connect 2 Ethernet cables to it.
In the meantime, please keep it to Tech Support Mode by not performing a reboot on the NAS.
Please bear with us as we check on this.
Regards,
JeraldM
NETGEAR Community Team
Hi JeraldM ,
Are you able to see the NAS now? It has been running all night. Can I turn it off now?
Regards
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
