ReadyNAS becomes unresponsive - could it be tied to FW6.4 and backups?

Replying directly to BrianL, but this is relevant to sviiimue as well.

I borrowed a UHB hard disk - an old StarTech caddy with  a seagate drive inserted. Bingo! Was immediately recognised!

I can only surmise that, during the upgrade to FW6.4, something untoward happened to my Seagate UHB drive. Any ideas, or, more important, any solutions?

As I said, the Seagate works fine elsewhere and has been successfully reformatted and refilled with backups since this all started. Of course, I'm having to backup manually, without the excellent facilities of the NAS. I might ask the community exactly how to back up to a hard drive either on Widows 10 or on \\ readyshare later. So far this has foxed me.

So:

• Main issue relevant to this thread is solved
• Problem with Seagate Drive remains to be solved
• Problem with backups needs to go to another thread, I think.

Regards and many thanks

Later:

Thanks Sviiimu, I think you're right! However help here is working out the size of my problem and focusing on the essentials.

I've found out that the problem is not relevant to all UHB Drives, only the one that was plugged in during the Firmware update. Subsequently, I've put my Seagate drive though the Seagate diagnostics, and so far it's coming up completely clean. So, in my view this suggests that the NAS FW upgrade dismounted my drive in an unothodox manner and that yes - the problem is with FW6.4.0. Also that 6.4.1 doesn't solve it.

I hope that BrianL will look at my conclusions here. Am I right?

Hi Scads,

Thanks for the feedback. Try these steps:

1. Eject or safely remove this 5TB SEAGATE external USB hard drive from your ReadyNAS and connect it in your PC.

2. Run disk error-checking (here's a sample article).

3. Once its scans and fixes the errors, connect it again to one of USB ports of your ReadyNAS and run your backup jobs.

Let me know what happens.

Kind regards,

BrianL
NETGEAR Community Team

Hi sviiimue,

Try to load the latest Beta Firmware available then toggle off/on the SMB service. Try again to transfer files via SMB or through Windows File Explorer.

Let us know what happens.

Kind regards,

BrianL
NETGEAR Community Team

Success!

Had already loaded Beta firmware and NAS itself was working. Then checked the Seagate UHB Drive with all their diagnotics, which showed it ok. So the problem was that, although everything was working apart, it wasn't when put together. A borrowed Seagate UHB Drive did work with the NAS.

The difference came when I toggled the SMB Service. Immediately after a restart the UHB drive showed up and since then all has been plain sailing. My backups are working as I write.

Thank you so much  for your help and advice!

Hi Scads,

You're welcome! Thank you for updating the thread. Hopefully, it will help more members who have experienced the same issues you had.

Kind regards,

BrianL
NETGEAR Community Team

I spoke too soon!

This morning I found that the ReadyNAS had locked up again.Yesterday I had left it happily doing a number of backup jobs. It will have shut down for an hour at midnight, but then I'm not sure what will have happened.

I have restarted the NAS and, on its own, it appears to work well. The 5TB UHB Drive doesn't show in the admin GUI any longer, no matter what I do. I've toggled RSync with no response.

Any ideas?

Will probably buy a new device.

That's just embarrassing and unprofessional.

The backup function is essential for the semi-professional use!

Hi Scads,

I am sorry to hear that. It would be better if you will raise a ticket from our support team for additional help regarding this problem.

Kind regards,

BrianL
NETGEAR Community Team

Haven't bothered the Support Team, but these are my conclusions, for information:

1. The UHB problem was definitely caused by FW 6.4.0 and not all the other Beta FWs do work for me;
2. 6.4.1 -T21 No HD even when RSync is toggled;
3. 6.4.1 -T147 the same
4. 6.4.1 - T29 will work, if RSync is toggled before the UHB Drive is replaced.

So, at present my NAS is backing up onto UHB.

Thanks to all.

Alan

Hi Scads,

Thanks for providing feedback. Does this mean that with Beta 6.4.1 - T29, USB backup is working fine?

Kind regards,

BrianL
NETGEAR Community Team

Yes, it was. Now 6.4.1 has solved the backup problem, in any case.

Thanks for your help.

Hi Scads,

Thank you for you feedback. Other users who have encountered the same problem will see this post useful and helpful.

Kind regards,

BrianL
NETGEAR Community Team