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rn104 updated to 6.4.0 and possible solution to random lock-ups
Hello everyone, I have updated my RN104 last week, and have been poised by the unit hanging up randomly since then. I have searched andread a lot of posts here, and after 5 hard reboot and re-syn...
6.4.1 is released. Who is taking the risk? :)
Hello,
thank you for the input.
What I actually do not understand is, that 6.4.0 is out for a month now and it is obviously extremely buggy but there is no official information from Netgear no recall or warning, simply nothing. The support guy treated me like an idiot who is not able to start the admin page. This one´s for sure Netgear: Never again!
I´m a software developer myself, bugs can happen no doubt about it, but dealing with those problems is also part of the story.
Regards,
Peter
Hello,
I opened a subject in the beta section:
Here is a copy of what I discovered about the subject:
----
Netgear support explained me that my Raid configuration was faulty(due to violent power OFF maybe in version 6.2.5 lock up) and that a factory reset does not rebuild the raid conf --> fault is not corrected.
I should havec formatted my 4 disks using external format tool AND factory resetted the NAS.
the issue was apparently present in older version but lock up were no symptom before 6.4.0
I suggest you back up all your data, format all your disks and factory-reset your NAS.
AND
I was also very skeptical but here is the exact statement (translated, I'm french) from the support:
For internal analysis, my ticket number is 26034663
________________________________________________________________________________________________
Me:
[...]
So, you confirml that Factory Reset does not fully erase RAID configuration? Only data and system configuration?
Otherwise my raid related issue would have been resolved after a factory reste and hardware change.
To resolve my initial issue, I should have formatted my 4 disks and factory resetted the RN104?
Netgear Support:
Indeed, Factory reset does not touch Raid configuration
Concerning the solution, indded, formating your disks one by one and then formating the Nas could have resolved your issue
________________________________________________________________________________________________
OK, folks...after having read almost all the posts on this thread, I would really like to know what I should do with my RN104 that is having issues after upgrading to 6.4.
I really need this system to work reliably! (BTW, my system only has 2 users on it, and <1TB of data on a 4TB system.)
I can't afford to have the unit spend 1-2 days on bootups or shutdowns (which is what happens now.) I'm now way behind on my work because of this! (As I write this, I'm waiting on my unit to reboot - it's been "Booting..." for hours now.)
Should I go to a beta release, or should I go back to 6.2.5?
If I go back to 6.2.5, I'm unclear exactly how that should be done properly. Can someone provide an exact step-by-step for someone who is only moderately techie? I would really appreciate that.
I'm trying to keep from banging my head on the desk repeatedly....it messes up my tennis game. --sigh--
Thanks in advance,
Jim
I didn't tried the beta, so I cannot say, but what I've heard from this thread is that it's still buggy.
To roll back to the 6.2.5, you need to follow the instructions in the post marqued as solution: https://community.netgear.com/t5/Using-your-ReadyNAS/rn104-updated-to-6-4-0-and-possible-solution-to-random-lock-ups/m-p/994429#M95718
As I have a RN104, I did re-install the 6.2.5 firmware: http://kb.netgear.com/app/answers/detail/a_id/29498
First, backup everything that is on the nas, and write down what users / groups / jobs / apps you have installed, because everything will be wiped out.
Once your backup is done:
- To install those firmware, just login the nas web administration page, go to "system" -> "settings" -> "install firmware".
You then choose the firmware you downloaded (first 6.4.0 beta) and reboot. - Once your nas have reboot, go back to the same page, and again "system" -> "settings" -> "install firmware", but choose the 6.2.5 firmware.
- Then go again in the web admin page "system" -> "settings" -> "perform factory default"
!!! This will basically wipe out everything you have on the nas, as well as users / shares / lun / jobs and any app you have installed.
So be sure to backup and write down everything before hitting this button and then reboot again. - Once this is complete, you will need to recreate every lun / share / users / jobs that you actually have defined
And there you have it, your nas is back to 6.2.5.
- To install those firmware, just login the nas web administration page, go to "system" -> "settings" -> "install firmware".
I'd try the betas or RC before downgrading. Doing a wipe and starting from scratch is a major pain.
Beta 3 is okay for me, I haven't tried the RC yet. Not fixing what ain't (too) broke.
OK, I must be an idiot because I can't find any Beta downloads (3 or otherwise)...what am I missing? And what is RC?
Jim
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