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Forum Discussion
bozmanx
Dec 04, 2017Aspirant
ReadNAS DUO v2 keeps running setup
I have had this NAS for a couple of mounths and have been having a werid issue. I powered it on and set it up and it worked fine for weeks. We had a power failure and when I restarted it the NAS want...
- Dec 07, 2017
Sounds like a problem from a factory default with the secure erase option checked not being run to completion leaving the disks locked. In which case the fix is a software one. Opening up the unit won't help.
If this is the issue the fix is a quick and easy one.
StephenB
Dec 04, 2017Guru - Experienced User
bozmanx wrote:
...I shut the NAS down via the web console. Once again I had the same issue. Drives start up and test with a result of healthy but the data is gone and the admin web page wants me to run the configuration wizard again. ...
It's not that uncommon for the RAID array to lose sync on a power cut (since you do lose any pending disk writes). A UPS is the best way to prevent that. But this second symptom is very unusual, and I have no explanation for it.
What disk drives are you using?
- bozmanxDec 04, 2017Aspirant
Yeh it was real odd , if I gone loose data every restart I should just add the drive to my PC.
I had not written to the NAS for a couple of days, I tend to dump media on it to play from my TV.
Drives are WD 3TB red drivers, model number is WD30EFRX - 68AX9N0
- bozmanxDec 05, 2017Aspirant
Its taken a bit of reading but I have found the boot menu process. its almost like when you set a boot menu t osay factory default that you need to set it back to normal after. The guy I bought it off said he erased all data and set it back to factory defaults. I am going t otry and change the boot mode to normalto see if this fixes the issue. Currnet when I power it on I get a very long wait until RAIDar can see the unit.
- StephenBDec 05, 2017Guru - Experienced User
bozmanx wrote:
its almost like when you set a boot menu t osay factory default that you need to set it back to normal after.
No. The NAS boots in normal mode when you power it on. You can override that for a particular boot using the boot menu - but that isn't "sticky", it only applies to that one boot.
Your problem isn't that, it's something else - most likely a hardware issue with the chassis. You might also try testing the WDC Reds in a Windows PC using WDC's lifeguard software.
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