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Forum Discussion
bdesai1222
Apr 12, 2014Follower
Router Keeps Rebooting
Router R7000 keeps rebooting by itself. Called netgear, replaced product twice but eventually ends up in same situation. Sometimes works for days and then all of sudden Router keeps rebooting by itself every couple of minutes or hours. Can't believe $200 router would behave this way. Had switched to $30 router and works like charm...
Netgear doesn't seem to have clue, makes me repeat same troubleshooting steps from script which I have by heart now.
Anyone faced with similar issue ....any resolution?
Netgear doesn't seem to have clue, makes me repeat same troubleshooting steps from script which I have by heart now.
Anyone faced with similar issue ....any resolution?
Hi Prime40633 and rowe100,
I would suggest contacting support team as it might be a hardware issue.
27 Replies
- Retired_MemberI returned mine when it rebooted on day 15. :D
- jmizoguchiVirtuosoCould be faulty power supply
- Bigcid10Guidecheck you wall voltage and watch for brownouts
if a router works for days and then just reboots just randomly
sounds like a power issue - Retired_MemberThis reminds me of a similar problem with the WNDR4000. When they released FW.66 I updated and within hours it rebooted on it's own.
This went on for over a month, I would update then it would randomly reboot. After the many postings I posted describing the issue Netgear contacted me and actually sent a test unit with a serial cable to capture the events. Each time it rebooted I would send them a report and then they would send a beta FW.
My point is FW has caused these types of issues and for some reason not all routers are effected the same way. I had posted asking if others had the same problem and everyone said Not me mine's fine. After several months then others started seeing their router reboot too.
When my 7000 rebooted I saw it reboot, no one else was home and only my laptop checking e-mail at the time. I sit twenty feet from it and caught it when all those idiot lights went out.
It wasn't input power related, not to say that it couldn't be a run of intermittent power warts. I use a true UPS made by Best not this crap sold for under $50. Best converts input ac to dc and then converts back to AC, making it impossible for a drop or spike to get through.
I assume OP tried a different FW version and I would refrain from using USB until the router is proven to be stable. - jladAspiranthaving same issue have replaced product twice as well frustrating and dont really know what could be causing issue...
- Tom535InitiateI have experienced the same problem, it continuously drops the wan connection, wifi network and reboots by itself. This issue has heavily increased using the later software versions and the latest one is totaly unusable. So I downgraded and tested my way down and have found the V1.0.3.24_1.1.20 to be the latest most stable version and it also states in the release notes that it's wifi certified and contains stability fixes. So far all my problems with dropped networks and reboots is gone. To me the reboot issue is a serious bug in the software that Netgear need to fix..
- dstdenisAspirantSame problem. Constantly rebooting, especially when trying to access the Status page.
- innovateAspirantSame issue. The re-boots are random. The logs do not show any errors, preceding the re-boot, the Log just shows that the router was initialized.
Firmware version is V1.0.3.80_1.1.38 which I upgraded to a couple of weeks ago. I'm not sure if this is when the problem started but it sure is coincidental.
The suggestion above that it could be a power glitch / surge is possible, but I would have thought the router would be fairly tolerant of dirty power as they are designed for home use, where the power is not clean (like a datacenter for example)
Advice above suggests reverting to V1.0.3.24_1.1.20.
I have a support call out with Netgear and if no joy from this I think I will revert to V1.0.3.24_1.1.20.
Would welcome any other advice / comments - PodsyAspirantI had the same problem when I connected an external hard drive to the router.
There seems to be an issue with the USB ports on this router.
Look at the issue people are having with NAS and corrupting hard drives.
Called Netgear somewhere in India I am sure and they told me they do not support file transfers. That is a different issue. I would unplug anything plugged into this router and see if it keeps rebooting on you. - maclan13AspirantInnovate, did you ever solve the issue or returned the box? I get the same thing running the latest firmware.