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Forum Discussion
Solved
Ready NAS Can't Open Files Remotely
ReadyNAS 312, 2 2TB Toshiba HDD; Nighthawk N6900 Router
I'm running into a strange issue with remote file access. I can see and open/download etc. my files from my LAN via my MacBook Pro... Also, can log on to LAN with my iOS devices and can view, download etc. my files with no problem. But, when on another network, cellular or otherwise, I can log in to the NAS, then open up the Folder structure (albeit very slow to get to the root folder with my files initially), then can go to and see the folder structure of multiple subfolders, but, I cannot view the individual files. When clicked or tapped on, they show the file, file name as if it's loading, but the line with the blue progress indicator, never moves and the file is never viewable. Using Firmware 6.9.5. See attachment for example of iOS screen. Help please?! Don't know what to do and am somewhat of a novice at this... Thanks!
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- Yes... again the portal works fine on the LAN from my MacBook or from any of my my other iOS devices. So I did a complete factory reset last night, thinking that a fresh start was needed, but to no avail... still, can see the folders, subfolders and files remotely, but can’t open/download the file. Attached is a pic of my folder setup on the NAS. In the documents and HDD folders are where I have the sub folders and files. To test after the reset I moved one sub folder with about a dozen PDF’s to the documents folder. No access except while on the LAN. The HDD folder is the backup of all my files and data which has dozens of nested folders and thousands of files. Again, no access remotely, cellular or otherwise through the portal, but on the LAN access is immediate. Thanks for any help....
Multiple users have been having this problem since this weekend. I posed in the ReadyCloud group about this several times, but no one from the company seems to be paying attention. Cloud service is useless if it cannot be relied upon.
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