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Forum Discussion
Ready NAS Netgear Support #25502778
Third class service provide by Netgear.
My Ready NAS have some falut and registered a complain for that but after 24 hours there is no reply from Netgear.
My companies all important data in N...
The ReadyNAS 100 series devices go to Home Support, not Business support. For Business-class support, you should consider purchasing a business unit for your business.
Your unit should be restarting soon into normal mode with data access.
If I purchase Home series device than Netgear will not given support ?
Hello sjpatel,
Home and/or business class products will get support. Note that business class products are for business environment and get business class support because these products' features and functionalities are expected to be better than Home class units, while Home products are ideal for home network that have smaller group and fewer data to store. The support for Home products is different from business product.
Checking on your support case, you were emailed several times and updated with what may have caused the problem and what was fixed. The last update shows that you have also replaced the chassis which also caused a problem. If you are not able to receive the updates, it is best you contact support again to check on the status of your case. Currently, your case is still esclated after setting it back to Telnet/Tech Support mode.
Also, while NAS is being tested/fixed, try not to change anything on it unless you are requested so it won't affect the procedures they set in place, the progress and steps they have already taken. And we always strongly recommend to have full backup of the files specially for business related files.
NETGEAR Community team values the feedback of the community regarding their concerns. We thank you for your contributions and we sincerely apologize for any inconvenience you have experienced from the support center.
Regards,
Ok But after 4 days there is no responce from netgear.
Now only few problems are pending to resolved.
From Last 4 Days my NAS not Working and my 100+ employees are not working due to NAS problem.Please understand my problem and give me solution for that.
Please help me if any tool or software for get data for NAS HDD which RAID and iSCSI LUN Data.
So I can atlest get data back from HDD and start my work.
Please please reply for that any tool available for that ?
Looking at your case there has been responses and the unit was put back into tech support mode and last re-escalated about a day ago.
You are using a home product. This case could not be got to after it was last re-escalated on Friday.Your case may be a data recovery situation. Attempting to fix the problem yourself may only make the problem worse.
L3 support will get to the case after the weekend.
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