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Forum Discussion
ReadyCLOUD desktop app not working but portal is
Downloaded the ReadyCLOUD desktop app and installed. When I go to my applications folder on my MAC and open the app, my computer makes an error sound, the icon appears in the top window and flashs. When I click on it, just get a "Connecting" message. When I click on the setting icon (trying to get to some sort of log in), the only thing in settings is Exit.
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Hi SueParks,
Welcome to the Community!
Have you tried un-installing then re-installing the ReadyCLOUD desktop app?
May I know the version of your MacOS?
Regards,
The MAC system version I am using is 10.12.6.
This is working on all other MACs in or office except mine. I had a Netgear expert join my computer for a little over an hour and no one knows what is wrong.
When I go to launch the app my computer makes an error sound right before the icon appears on the top bar. Then icon blinks and never connects.
Maybe there is a setting on my computer somewhere that is causing to error notification sound.
Please help.
Hi SueParks,
Are the other Mac computers also running on 10.12.6 version?
You may try first un-installing then re-installing the app and see if that helps.
Regards,
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