NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

AKlandscape's avatar
AKlandscape
Aspirant
Jul 07, 2022

ReadyNAS - RN21400 Serial No. - 4FHC8B5E00169

I have already opened a case regarding the Replacement of my Ready Nas (RN21400) before my warranty expires, following are the details :

Case Number — XXXXXXX

Date Opened — 2022-05-20

Product — RN21400

Serial Number — XXXXXXXXXXX

I didn't receive any call regarding this, and they have closed the case, without my knowledge, I am not able to use my Ready NAS and waiting for the replacement, here is the attached Bill of purchase showing the date, kindly replace my hardware as soon as possible, I will be available on mail- aklandscape2020@gmail.com

 

ReadyNAS - RN21400 Serial No. - XXXXXXXX

3 Replies

Replies have been turned off for this discussion
  • Marc_V's avatar
    Marc_V
    NETGEAR Employee Retired

    AKlandscape

     

    Welcome to the Community!

     

    Are you having issues with the Power brick or the Power socket on the NAS? Please clarify it with the expert by replying on the Email you are receiving.

     

    HTH

    • AKlandscape's avatar
      AKlandscape
      Aspirant

      Power Socket is loose, i plug the cable and it seams the power socket is loose and it is not steady.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More