Forum Discussion

Aspirant

Feb 22, 2016

ReadyNAS 102 "Connection Lost"

without any changes my ReadyNAS 102 is now unreachable. Admin webpage only shows a popup: Connection Lost Sorry. We could not restore the connection. Do not reboot the device. Call netgear te...

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RickPolaski

Aspirant

Feb 22, 2016

RN10200, Same issues, I lost connection after starting a backup job. I can ping it but that's it. RAIDar cannot find it, nor can I access it via a web broswer. using the latest update 6.4.2.

mdgm-ntgr
NETGEAR Employee Retired
Feb 22, 2016
nw12 were you running a backup job too?

If the system won't even show up in RAIDar and is unpingable then it has crashed and will need to be rebooted. Can you then send your logs in (see the Sending Logs link in my sig)?

RickPolaski you filled in the Contact Us form, but have not taken the next step to turn it into a support case.
- nw12
  Aspirant
  Feb 22, 2016
  hi mdgm,
  I was not runnig a backup job. I was making a copy of a 60 gig folder from one share on the NAS to an other share on the same NAS.
  
  The system is not visible in RAIDar, but is pingable.
  
  Is there a possibility to send the logs, if the connection is lost in the web interface? Should I first reboot the system and then try to send the logs?
  
  What is the safest way to reboot the system?
  - BrianL2
    NETGEAR Employee Retired
    Feb 22, 2016
    Hi nw12,
    
    Try the graceful shutdown procedure. If that won't work, try the forced shutdown instead.
    
    Hope this helps!
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team