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Forum Discussion
readynas 102 ethernet port dead
Hi I think my readynas is still under warranty but how can I get the data of my readynas before I send it in or whatever? The Ethernet port is dead for some reason - no lights on the switch. Sam...
Just to be clear when the RMA is done (if that is what support approves) you keep the disks and the disk trays (unless there is a problem with the disk tray as well).
All the data is on the disks. The internal flash just stores the firmware.
Our firmware is designed to handle migrating to a new chassis that can run the same firmware as the dead one.
A small percentage of NAS units fail whilst under warranty and it is important to all concerned that customers have the best opportunity to recover data.
If when you migrate the array across (best to keep the drive order the same) it doesn't come up you would then ask support for advice on the next steps.
Of course backups are important. There are a range of problems that can happen. No important data should be entrusted to just one device.
If you have other issues in addition to the bad network port then depending on the severity of the issue a data recovery situation is possible which would require a data recovery contract. In extreme situations when drives are completely dead then 3rd party data recovery would be required.
However hopefully apart from the bad network ports everything is fine. Usually when the network ports fail that's all that fails.
All the data is on the disks. The internal flash just stores the firmware.
Our firmware is designed to handle migrating to a new chassis that can run the same firmware as the dead one.
A small percentage of NAS units fail whilst under warranty and it is important to all concerned that customers have the best opportunity to recover data.
If when you migrate the array across (best to keep the drive order the same) it doesn't come up you would then ask support for advice on the next steps.
Of course backups are important. There are a range of problems that can happen. No important data should be entrusted to just one device.
If you have other issues in addition to the bad network port then depending on the severity of the issue a data recovery situation is possible which would require a data recovery contract. In extreme situations when drives are completely dead then 3rd party data recovery would be required.
However hopefully apart from the bad network ports everything is fine. Usually when the network ports fail that's all that fails.
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