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Readynas 102 extremely slow after update to 6.4.1
I have a Readynas 102 system with 2 2TB discs. there is about 230 GB of data on the discs. Yesterday I updated to 6.4.1, as suggested in the administration page. After that the system is extremely sl...
What firmware are you running?
Is the antivirus service enabled.
It looks like there are multiple different issues being posted in this thread which does make it difficult to follow. When lots of users are posting in a thread it is difficult to provide more than general advice. Problems may appear to be the same to end users but have very different causes.
YorkBoy as you have anti-virus disabled your issue is a different one. Support has recommended you try 6.4.2 beta, but you can wait for the production release and follow up with support on that.
I certainly wouldn't recommend never updating the firmware. Firmware updates include bug fixes, security fixes and other changes which are beneficial. You may wish to visit the Community to see other user's feedback on firmware before updating to a release that you cannot downgrade from.
I have client that just call because they upgrade to 6.4.2 and the system started running slow. It is good that I found this forum and ask them to disable AV. It looks like it helped with the slowness. So I guess this has been a problem for sometime and never been fix. I would like some feedback on why it is so hard to solve this problem? I have been using Netgear Readynas for 10+ years at home and also installed for serveral clients. Great product for small business and normally works as required.
I think this started last year so over a 6 month problem that a company the size and quality of Netgear can find a solution? Please take care of the users that buy and support you by supporting us.
Recently upgraded to 6.4.2 from 6.4.1 but no dramatic improvement, the thing is still much slower than it was when on 6.2.5.
As you say I can't believe how long this has taken to correct. I am advised by Netgear that my system needs a firmware update back in October and the NAS since then has run terribly.
I also seems crazy to me that if Netgear can't guarantee their firmware is bug free that users can't roll back to earlier times.
Netgear also need to understand that many users like me have businesses to run and better things to do than to find work arounds for their faulty firmware.
In future once the system is running properly again I will ignore all futher firmware updates and secondly when my NAS or anything needs replacing it most definitely will not be Netgear.
They have lost me as a customer and I have said so in many reviews.
As I have said before, we must be thankful that they don't write software for aircraft.
KCurtis our engineers are working on a solution to the AV performance issue. There is a potential fix which we could arrange for you to try. Send me a PM if interested.
YorkBoy sometimes there are one way improvements made where it is not safe to subsequently downgrade (e.g. if a downgrade is likely to lead to data corruption we would block it). When we make such changes we clearly advise in the Release Notes that it is not possible to downgrade. Once you have upgraded to 6.4.0 (or later) you cannot downgrade to firmware older than 6.4.0. Some users have found ways to go back to older firmware than 6.4.0 but you would need to do a factory default.
No company can guarantee that a firmware is "bug free". Even if it is at the time it is released an update to Microsoft Windows, Mac OS, iOS, Android, a web browser or something else will soon introduce a compatibility issue that needs addressing.
We have worked to address issues that some of our customers have encountered on 6.4.x and will continue to do so. For most firmware updates work smoothly and we'd strongly recommend running the latest firmware. Firmware updates include enhancements, bug fixes and security updates.
YorkBoy for business use we would recommend using a business class model e.g. RN312. The RN102 is a cost-effective device for the home. We have already advised on the community of the workaround to disable anti-virus, but as you don't use that you have a different issue to most who have experienced performance problems on 6.4.x so that would require separate troubleshooting. Can you attach a fresh set of logs to your case and also provide an update on your case to let the agent know when you've done that?As others have pointed out, you may well advise in the release notes that a downgrade isn't possible but the user doesn't see these when advised that a firmware update is available, you are asked if you wish to proceed that's all.
I accept that no company can guarantee bug free and that was perhaps unfair of me but 6.4. etc have hardly been a raging success judging by the comments the last few months.
Need to have the latest firmware, no thanks not anymore I'll take my chance thank you, it surely cannot be any worse than the last few months.
Need to have a business model. You know that really takes the biscuit. My business in my office premises has a server and I simply use the 102 for some work which I choose to carry out at home. Present storage about 140Gb of which perhaps 25Gb is current business. The rest some archived projects and personal data. However data is data, it's 1's and 0's nothing more so lets not make it seem that it's any more complex than that. The fact that I have some, note some, business data on my home machine doesn't alter the fact that it should work properly.
Last nights full back up via a USB 3 hard drive took slightly over 4 hours, previously up to October it would take around 1 hour. Thats not a network issue, that's the 102 backing up straight onto a WD hard drive in the lower rear socket.
In December all was arranged for Netgear to remotely access my unit to look at the issues. Agreed to this but despite requesting again and again never heard a thing. Wonderful customer service.
Let me ask you, if you had a recall on your car from the manufacturers and you took it into the garage for rectification and then on collecting the car you found it didn't run properly would you be happy to wait from October to February for it to be put right?
I really have lost my patience. I will move my data back to my old reliable Readynas V1 and then attempt to go back to 6.2.5 via a factory reset. If the 102 dies and has to be binned then quite frankly I couldn't give a jot.
Further to the above just to illustrate and my aplogogies I thought the last successful backup prior to 6.4.0 was Oct but it was in fact early Nov.
Blue refers to the actual drive in use, they are coloured, Blue, Red and Green.
-------- Backup Job Information -------- Backup Job Name: Blue_BU_Sun_Tue_Thu Backup Job Type: Full
Protocol: local
Backup Source: [volume:data]/
Backup Destination: [USB_HDD_1]/
Backup Start Time: Thu Nov 5 2015 0:05:07 Backup Finish Time: Thu Nov 5 2015 1:01:18 Backup Status: Success
-------- Backup Job Information -------- Backup Job Name: Blue_BackUp_Daily Backup Job Type: Full
Protocol: local
Backup Source: [volume:data]/
Backup Destination: [USB Back Bottom]/
Backup Start Time: Wed Feb 17 2016 0:05:15 Backup Finish Time: Wed Feb 17 2016 4:07:25 Backup Status: Success
Note it used to take one hour, it's now four hours. Delightful isn't it?
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