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ReadyNAS 104 - Connection Lost - Ping fails
Hi
My ReadyNAS 104 has crashed three times now so I am creating a post here where it might get noticed, as I guess it's performance related.. i.e. bad performance.
FTR, I had previously posted this in the General Questions section of the forum but after reading yoh-dah's post about posting to a specific section rather than General Questions I thought good point, so that's why I'm now posting here with this problem. For ref, the previous topic was at: viewtopic.php?f=7&t=72388
Overview:
ReadyNAS 104 with latest firmware 6.1.1 (though the same problem happened with previous beta 6.1.1 T1826 and T1832).
Using OS X 10.8.4 to access the NAS shares over SMB.
The problem I have is sometimes when reading and writing files to and from the NAS the connection just dies. Trying to access the FrontView in my web browser fails and trying to ping the NAS again timesout
The only solution is to do a hard reset on the NAS.
Once powered up again, everything seems fine however the Frontview Logs don't show anything about the crash.
What can be done about it?
How can I research this bug further?
Is it just me having this issue or are there other users out there experiencing the same problems?
Regards
My ReadyNAS 104 has crashed three times now so I am creating a post here where it might get noticed, as I guess it's performance related.. i.e. bad performance.
FTR, I had previously posted this in the General Questions section of the forum but after reading yoh-dah's post about posting to a specific section rather than General Questions I thought good point, so that's why I'm now posting here with this problem. For ref, the previous topic was at: viewtopic.php?f=7&t=72388
Overview:
ReadyNAS 104 with latest firmware 6.1.1 (though the same problem happened with previous beta 6.1.1 T1826 and T1832).
Using OS X 10.8.4 to access the NAS shares over SMB.
The problem I have is sometimes when reading and writing files to and from the NAS the connection just dies. Trying to access the FrontView in my web browser fails and trying to ping the NAS again timesout
$ ping 192.168.17.92
PING 192.168.17.92 (192.168.17.92): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
The only solution is to do a hard reset on the NAS.
Once powered up again, everything seems fine however the Frontview Logs don't show anything about the crash.
What can be done about it?
How can I research this bug further?
Is it just me having this issue or are there other users out there experiencing the same problems?
Regards
7 Replies
Replies have been turned off for this discussion
- did you enable Antivirus service?if so just disable it and see if it can inprove stability.also you can install Antivirus advance addon to customize scanning shares.
- Hi. Thanks for the reply but no, I have not enabled the Antivirus option.
Surprise, surprise it's just crash again! This time I wasn't even actively reading or writing to it. Just tried to connect to the network share and it's not there. Ping shows 100% packet loss. :( - Have you contacted support (use support.netgear.com if the unit was purchased more than 90 days ago)?
This might not be firmware - it could be a hardware failure. - Thanks for the note that this could be a hardware issue. Maybe you're right?
I'll contact support.
EDIT: Well I contacted support. They were very friendly, and quick to react.
The outcome of the discussion was to try disabling my hourly snapshots for each of my eight shares.
I'm to run with this for a while and monitor the situation to see if that's cured my issues. - Well it crashed again. So I contacted support and will now RMA the NAS.
- Update:
Since RMA'ing the NAS, I can confirm the NAS has not crashed since. All seems well and good here.
I'm still running without the hourly snapshots. - Sounds like I have the same problem.... Can you confirm that by 'RMA'ing the NAS' that you received a replacement box?
Thanks.
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