NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

dunkens's avatar
dunkens
Apprentice
Nov 04, 2021
Solved

Readynas 526 av failed update

For the past week im getting :

 

ntivirus scanner definition file update failed due to download failure. Check your Internet connection.

 

Connection is working just fine , any clues whats happend ?

7 Replies

Replies have been turned off for this discussion
    • dunkens's avatar
      dunkens
      Apprentice

      Thnks for a quick response to the problem :)

       

      Problem solved !

       

       

    • BGillander's avatar
      BGillander
      Aspirant

      Thank you so much for the direction to 6.10.6!

       

      The NAS self-update function tells me it is up to date at 6.10.5, and a reboot didn't change that, so I didn't think to check for a manual update.  Maybe I'm blind and missed some note about the error, but if not, is there a place we can give feedback to Netgear that if a ClamAV deprecation causes error messages to start being thrown, it would be nice if they put a note for the reason in the alerts section of their support page (assuming they can't get the new OS version rolled out to the self-update feature before the deprecation occurs, which would be even better!)   It's not like I usually feel a huge need to upgrade to the newest OS right away, but when error messages suddenly start popping up I'd like to think I'm not the only one that finds it a bit concerning.

       

      Thanks again for your wonderful support!

    • aniraghome's avatar
      aniraghome
      Tutor
      Not sure what i did wrong. I tried to update 6.10.6 manually and i got an error invalid server error. I unzipped and yried to upload iso file. I have a rn314 currently on 6.10.5 hotfix. I tried to mount the iso file and got a message file is corrupt.
      • Sandshark's avatar
        Sandshark
        Sensei - Experienced User

        It's not a .iso file.  The .img used here is not the same as a Windows .img file.  It cannot be mounted on a PC.  You must upload the .img file to the NAS, not the zipped version.

         

        What browser are you using?  The server error is one that has caused problems in the past, and switching to another browser is often a quick way around it.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More