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ReadyNAS 104 - one NIC offline in a team (dead NIC?) ?
I have two ReadyNAS 104 devices, they are both identically configured. On one system both NICs are active (lots of lights on the switch) as they are configured for Adaptive Teaming, however the sec...
You would open an online support case. For an RMA if approved there are a few options.
You can send the faulty unit in after being given the RMA number and instructions on where and how to send the defective unit and wait for a replacement.
Or if you want a replacement quicker pay for advanced shipping of a replacement unit and then you send the defective unit back. You would need to provide credit card details so that if the faulty unit is not returned you will be billed for the replacement unit.
Support can explain these options and the costs involved.
Ok - so assuming it is a dead NIC, just to clarify.
If I purchase a new chassis, use a scratch disk in a caddy to do the firmware update then if I install the original 4 4TB disks in the same slots in the new NAS as they were in the one with the dead NIC, they will be recognised as a RAID set and all the data will be intact etc. ? So I will not lose any data nor will I have to reformat etc the drives when swapped to the new chassis?
Thanks for your input.
Regards
Mike
Not sure if you meant this or not, but to be clear the scratch disk should not be "in a caddy". You need to put a spare disk into the new nas, power up, access the GUI and then update the firmware. Once this is done, power down, remove the spare disk, insert your existing array, preferably in the same slots as they were in, then boot up.
You should find everything is ok, data included.
There are risks associated with not having a backup, particularly when you need to perform manoeuvres like this. If you wanted to be extra careful you could clone each disk in the array onto new disks so that you had a copy.
Did you actually plug in a live ethernet cable to the "dead" NIC while the other was unplugged. I suspect Netgear would want you to do this to confirm there is no NIC activity light and raidar does not see the nas.
Why do you want to buy a new chassis? If there is a hardware failure you will get a RMA chassis from Netgear for nothing.
Hi,
By Caddy I meant that the scratch disk will be in one of the plastic frames that hold the disks in the 104 NAS.
So understood that I just use a scratch disk in one slot of he NAS to do the OS/firmware update, then put the disk into the slots from the old NAS into the new in the same slots.
Funnily enough this NAS is actually backing up another 104 NAS (belt and braces, as the first NAS is backing up a file server).
I have swapped the cables in all ways between the NIC ports and switch and the top NIC is dead, no light on the back at all for that port on the NAS or the switch.
So reasonably confident it is dead.
As regards getting an RMA - do you mean that Netgear will send me a replacement unit when I return mine to avoid being without for too long?
Any idea which link to start at to find out the process to do this?
Thank you for your time on this.
Mike
You would open an online support case. For an RMA if approved there are a few options.
You can send the faulty unit in after being given the RMA number and instructions on where and how to send the defective unit and wait for a replacement.
Or if you want a replacement quicker pay for advanced shipping of a replacement unit and then you send the defective unit back. You would need to provide credit card details so that if the faulty unit is not returned you will be billed for the replacement unit.
Support can explain these options and the costs involved.
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