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Forum Discussion
Readynas 104 drops out when copying to it
I have a readynas 104 configured with four 4tb drives in raid 5. I've managed to copy about 6tb onto the device without issue but now whenever I go to copy something onto the box, lets say a single 4...
Did they say when ? cause I'm still waiting ;)
Reset is not an option, but that's just their best bet, it gives a clean software slate (and that's free for them). I'm pretty sure if the problem wasn't on a big scale, if you tell them you did it and still have the problem, you would have another device in less than a week, then they would have gotten everything covered, hardware and software in just 2 steps and with no headaches.
I already did 3 resets, 4 reinstall and 1 scrub with no effect, so I don't think a reset will help you. I personally checked every bit of my complicated network installation, my disks, formatted my OS X client, tried under Windows, via wireless or gigabit ethernet, NIC bonding activated or not, via AFP or SMB, antivirus and snapshots on or off... I didn't even fill in a ticket for that knowing they wouldn't be of any help and ask me to do all the checking again and reset another time (and I don't really want to explain them what is a VLAN, a layer 7 firewall or to teach them Linux). The support is just useless until engineers get the update out, not their fault but they have some pressure to close the maximum number of cases, so if a factory reset has even 0.5% chance to fix the problem, they'll ask for it.
Reset is not an option, but that's just their best bet, it gives a clean software slate (and that's free for them). I'm pretty sure if the problem wasn't on a big scale, if you tell them you did it and still have the problem, you would have another device in less than a week, then they would have gotten everything covered, hardware and software in just 2 steps and with no headaches.
I already did 3 resets, 4 reinstall and 1 scrub with no effect, so I don't think a reset will help you. I personally checked every bit of my complicated network installation, my disks, formatted my OS X client, tried under Windows, via wireless or gigabit ethernet, NIC bonding activated or not, via AFP or SMB, antivirus and snapshots on or off... I didn't even fill in a ticket for that knowing they wouldn't be of any help and ask me to do all the checking again and reset another time (and I don't really want to explain them what is a VLAN, a layer 7 firewall or to teach them Linux). The support is just useless until engineers get the update out, not their fault but they have some pressure to close the maximum number of cases, so if a factory reset has even 0.5% chance to fix the problem, they'll ask for it.
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