Forum Discussion

Aspirant

Dec 01, 2015

Readynas 104: Second Seagate Barracuda to fail

I just wanted to submit a support ticket but apparently Netgear abandoned individual customer support altogether, so this is my only option. The problem is that, within 3-4 months, a second Seaga...

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Mediasail

Aspirant

Dec 01, 2015

Thanks for your reply JennC!

As the time of buying these Seagate Barracudas were on the HCL, I checked. I gather that Netgear even shipped a number of RN104's with those same 'Cudas.

Apparently, I'm not entitled to individual support (although the ReadyNAS is still well within warrenty) so I can't get a case number.

But back to the problem. I will try to a backup through USB but as the Readynas is *very* sluggish at the moment, I have a feeling that it isn't going to work.

How do I hook up the Readynas directly to the computer? Ethernet-port to ethernet-port?

Thanks, Marco

BrianL2

NETGEAR Employee Retired

Dec 01, 2015

Hi Mediasail,

With regard to the USB backup issue, load the official 6.4.1 firmware in your unit. The ReadyNAS to PC connection is through LAN.

Kind regards,

BrianL
NETGEAR Community Team

Mediasail
Aspirant
Dec 30, 2015
I have not been able to rescue the contents of the failed drive. As this is the second 3TB Seagate Barracuda to fail in my RN104, is this a documented "issue"? Furthermore, do other 'Cudas (2TB, 4 TB etc) exhibit the same issue with the Readynas RN104? This is really important as I have 3 more 'Cudas in my RN104!

Thanks, marco
- JennC
  NETGEAR Employee Retired
  Dec 31, 2015
  Hi Mediasail,
  
  Are these 2 3TB Seagate disks identical? What's the model/make?
  
  Regards,
  - Mediasail
    Aspirant
    Dec 31, 2015
    Hi JennC,
    
    Yes, they are identical. When I purchased the ReadyNAS and the HDDs, I checked the HCL and they were on it. The disk type is: Seagate Barracuda ST3000DM001.
    
    Thanks,
    
    Marco