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ReadyNAS 212 - 2 issues I cannot resolve
I have done considerable research and tried a number of suggested fixes, but have been unable to solve 2 issues. I have a ReadyNAS 212 with latest updates with 2 4TB disks set to raid 0 backing up to an 8TB external hard drive via USB. My router is Nighthawk R7000 with latest updates. I have a Microsoft Surface Book 2 running Windows 10 with latest updates connected via wifi.
1. Installation of ReadyNAS 212 had no issues. Mobile and local features all worked flawlessly including the ReadyCloud app. About a month ago, my ReadyNAS disappeared from the network tree on my Surface Book 2. I can no longer access my ReadyNAS files via file explorer or the ReadyCloud app. The ReadyCloud app will show the folders in the drop down but when I click on one it simple spins fro a second and stops. The issue persists with both local and VPN connections. I can only access the ReadyNAS files via the ReadyCloud web portal. The mobile IOS app works normally. After trying many solutions suggested on the internet (some from this forum), I reset my Surface Book 2 (keeping personal files) with no change.
2. As an interim fix, I purchased an USB C (Surface Book 2) to USB A (ReadyNAS) thinking the Ready NAS would show up in File Explorer if it was hard wired. It does not.
I have a desktop connected via wifi that I do not use. I checked it and found that it exhibits both issues. I am unsure if issues 1 and 2 are related. I have done less research on issue 2 as if I can resolve number 1, number 2 is not needed.
Thanks in advance!
I rebooted with no change. Did a full shutdown with no change.
I took another look at NAS admin page System>Settings. Selected Enable SMB. Below that is SMB3 Transport Encryption. It was set to Configure per share. Remembering what you said about shares, I changed that setting to Configure globally.....Voila! SMB has the green stripe. I can now see my files in file exploer and the Windows 10 ReadyCloud app works as it should.
Thank you very much for sticking with me. I have been working on this off and on for 6 weeks. I try not to be the guy who doesn't give it a go alone before turning to the forums. I will enjoy selecting accept as solution.
Thanks again!
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Calvin386 wrote:
2. As an interim fix, I purchased an USB C (Surface Book 2) to USB A (ReadyNAS) thinking the Ready NAS would show up in File Explorer if it was hard wired. It does not.
That just won't work. The NAS is a specialized computer, so you are trying to connect two computers together. USB is designed to connect a computer to a peripheral, not to another computer.
Calvin386 wrote:
1. Installation of ReadyNAS 212 had no issues. Mobile and local features all worked flawlessly including the ReadyCloud app. About a month ago, my ReadyNAS disappeared from the network tree on my Surface Book 2. I can no longer access my ReadyNAS files via file explorer or the ReadyCloud app.
Did you try entering \\nas-name into the file explorer address bar? (using the real host name of the NAS).
Also, try entering \\nas-ip-address into the file explorer address bar.
I entered the name as you described. No connection. Network error window came up. It says..."Windows cannot access \\NAS-name". Error code is 0x80004005. I ran the Windows Network Diagnostics tool. It says..."Problem found: The remote device or resource won't accept the connection".
I entered the the IP address as you described. Assuming the IP address is in the address bar of the NAS admin page. Same network error. Same error code. Only difference is I didn't get the "Problem found" message when running the Windows Network Diagnostics tool.
Ok. Here is one more test. Type CMD into the windows search bar, and then open the command prompt text box that shows in the search results.
Then enter these two commands (being careful on the two slash directions and the spaces):
net use * /delete
net use t: \\nas-ip-address\data /user:admin nas-admin-password
using the real IP address and admin password of course. The first command will either tell you there are no sessions to terminate, or prompt for confirmation (in which case, you need to let it proceed). The second command attempts to map the NAS data volume as drive letter T on the PC. If you use flexraid, you'll need to use your actual volume name (which might not be data).
Note that if you still using password as your admin password, then you'll need to change it before you run this test.
Also, if you are running internet security software on the PC, you should probably try disabling it, and see if that helps.
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