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Forum Discussion
GuyWh
Sep 12, 2019Aspirant
ReadyNAS 212 giving "Failed - Virus scan filed" message when downloading files from Internet
For some reason, my ReadyNAS 212 has started failing any downloads from the Internet. I'm using the latest Google Chrome, fully patched and updated Win10 and the firmware on the ReadyNAS is also up to date. This started 2 days ago and I've rebooted everything to no avail.
I can download the same files to my primary drive and then copy them across without a problem - it's just the downloads directly to the ReadyNAS that fail (all of them).
I use Kaspersky Total Security as my primary AV system and also have MalwareBytes as a secondary one (whether this is on or off makes no difference, in case there was some sort of clash).
Does anyone have any ideas as to what could be causing this and possible fixes?
Many thanks!
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- GuyWhAspirant
Thanks, Stephen. Downloading in various ways directly from Chrome (a couple of plugins for Vimeo, Facebook videos, and separate site/page I use for YouTube ones). These are for mp4 files in the main as I'm downloading course material for offline viewing (and later review). But other files fail, too, when saving to the ReadyNAS. I've not changed my environment and all was working fine until a couple of days ago. So not sure what would have changed (maybe a Win10 update, or a Kaspersky one, or some other update).
- StephenBGuru - Experienced User
GuyWh wrote:
Thanks, Stephen. Downloading in various ways directly from Chrome (a couple of plugins for Vimeo, Facebook videos, and separate site/page I use for YouTube ones).
So you are running Chrome on the PC, and saving the file to a NAS folder?
That means the folder is mapped to a NAS drive letter, correct?
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