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ReadyNAS 214, Model RN21400, cannot power on, Display: do_exit+4dB
Hello to the Netgear Community! I use ReadyNAS 214, Model RN21400 for my Busness and Home Network. After a firmware update to 6.10.3, when I shut down the system I cannot power on. The disp...
Akis66 wrote:
since there is no newer firmware update?
Actually there is - 6.10.4 has been released, and it can be downloaded from https://kb.netgear.com/000062588/ReadyNAS-OS-6-Software-Version-6-10-4
Not sure if that will resolve it, but it is worth a try. You extract the binary from the zip file, and then manually install it from the system->settings page in the admin web ui.
Akis66 wrote:
The display shows "do_exit+4dB" and I have to force poweroff to boot again.
The NAS is crashing at this location - which is not a good thing.
Do you have any apps installed?
If you don't want to try upgrading to 6.10.4, I suggest overinstalling 6.10.3. This is done using the same process I outlined above, but you get the firmware from https://kb.netgear.com/000061727/ReadyNAS-OS-6-Software-Version-6-10-3.
Whichever you try, you should download the full log zip file from the log page on the web ui, as it might give some clues. Though the crash might not be logged (crashes often don't show up there).
StephenB, thank you for your reply!
I tried to update through the device software and it didn't find any newer version.
I do not have any apps installed.
I will try to upgrade according to the procedure you suggested to me and I will
inform you about the result.
Thank you very much for your help and your time!
StephenB, before updating I noticed at the log file that the problem started when HOSTNAME changed to nas-7C-1E-21
and not after updating to 10.6.3.
After that the warning:system:LOGMSG_SENT_ALERT_MESG_FAILED Alert message failed to send began to appear
instead of info:system:LOGMSG_SET_ALERTCONTACT Alert contact information was saved.
[19/03/04 11:35:17 PST] notice:volume:LOGMSG_RESILVERSTARTED_VOLUME Resyncing started for Volume data.
[19/03/04 11:35:18 PST] info:system:LOGMSG_START_READYNASD ReadyNASOS background service started.
[19/03/04 11:35:20 PST] notice:system:LOGMSG_FIRMWARE_UPDATE_NOTICE A new firmware version (6.9.5) is available.
[19/03/04 11:38:22 PST] notice:system:LOGMSG_SYSTEM_HALT The system is shutting down.
[19/03/04 11:39:57 PST] notice:volume:LOGMSG_RESILVERSTARTED_VOLUME Resyncing started for Volume data.
[19/03/04 11:39:57 PST] info:system:LOGMSG_START_READYNASD ReadyNASOS background service started.
[19/03/04 11:46:17 PST] info:system:LOGMSG_SET_ALERTCONTACT Alert contact information was saved.
[19/03/04 11:46:17 PST] info:system:LOGMSG_SET_ALERTCONFIG Alert settings are updated.
[19/03/04 11:46:19 PST] notice:system:LOGMSG_MODIFY_HOSTNAME Host name was changed to nas-7C-1E-21.
[19/03/04 21:48:38 EET] notice:system:LOGMSG_SYSTEM_REBOOT The system is rebooting.
[19/03/04 21:48:38 EET] warning:system:LOGMSG_SENT_ALERT_MESG_FAILED Alert message failed to send.
[19/03/04 21:52:01 EET] notice:volume:LOGMSG_RESILVERSTARTED_VOLUME Resyncing started for Volume data.
[19/03/04 21:52:02 EET] notice:system:LOGMSG_FIRMWARE_UPGRADED Firmware was upgraded to 6.9.5.
[19/03/04 21:52:02 EET] info:system:LOGMSG_START_READYNASD ReadyNASOS background service started.
[19/03/04 21:52:01 EET] warning:system:LOGMSG_SENT_ALERT_MESG_FAILED Alert message failed to send.
[19/03/04 21:54:12 EET] notice:system:LOGMSG_SYSTEM_HALT The system is shutting down.[20/12/14 01:05:04 EET] notice:system:LOGMSG_SYSTEM_HALT The system is shutting down.
[20/12/14 01:05:04 EET] warning:system:LOGMSG_SENT_ALERT_MESG_FAILED Alert message failed to send.
[20/12/14 01:11:50 EET] info:system:LOGMSG_START_READYNASD ReadyNASOS background service started.
[20/12/15 05:06:01 EET] notice:system:LOGMSG_SYSTEM_HALT The system is shutting down.
[20/12/15 05:06:01 EET] warning:system:LOGMSG_SENT_ALERT_MESG_FAILED Alert message failed to send.
[20/12/15 11:38:40 EET] info:system:LOGMSG_START_READYNASD ReadyNASOS background service started.
[20/12/15 12:01:24 EET] info:system:LOGMSG_DISABLE_REMOTE_ACCESS Successfully disabled Secure Diagnostics mode.
[20/12/15 13:13:53 EET] notice:system:LOGMSG_SYSTEM_HALT The system is shutting down.
[20/12/15 13:13:53 EET] warning:system:LOGMSG_SENT_ALERT_MESG_FAILED Alert message failed to send.
[20/12/15 18:12:55 EET] info:system:LOGMSG_START_READYNASD ReadyNASOS background service started.I am not an advanced user. I do not remember to change the HOSTNAME. I do not know if this is relative.
Do you have any suggestion about that change?
I will update to 10.6.4 anyway!
Than you again for your help!
The firmware has been updated to 10.6.4. Τhe problem still exists. The difference is that now except
do_exit+4dB on the display a blue light on the power button flashes.
The problem with the warning:system:LOGMSG_SENT_ALERT_MESG_FAILED solved by setting a
different email address. It is irrelevant to the main malfunction of the device.
After force power off the fan blows loudly for about 10 minutes. Then the fan operate at normal level.
Is there any suggestion?
Akis66 wrote:
StephenB, before updating I noticed at the log file that the problem started when HOSTNAME changed to nas-7C-1E-21
and not after updating to 10.6.3.
I am not an advanced user. I do not remember to change the HOSTNAME. I do not know if this is relative.
It's not related to that hostname problem (or the email error).
But if you do want to change the hostname back, you do that from the system->overview tab on the web ui. Click on the current name of the NAS (which is a link), and you'll see a pop-up that lets you enter a new name.
Is the NAS still under warranty? The warranty is three years for the original purchaser.
One thing you can do is download RAIDar (which is installed on your PC). It will let you run a diagnostic on the NAS. https://kb.netgear.com/20684/ReadyNAS-Downloads
StephenB, thank you for your help and for your time.
I had a contact with the technical department of the store that I bought the device.
They told me that this mulfunction has to be checked by them and they will promote
the device to a netgear service.
The bad news is that after a crash of a new WD hard disk that I used for the data back up
it costed to me 500 € get my data back from a data recovery company. When things are
bad they get worse.
The NAS is still under warranty until 29/12/2020. I don't know if they will cover me due to
covid delays on shipping.
I thought that with such a device I would be safe with my files but I hadn't took into account
the malfunction of the device itself.
After the responce of the service I will inform you for this message do_exit+4dB.
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