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Buxton's avatar
Buxton
Apprentice
Mar 13, 2017

ReadyNAS 214 Won't Restart/Shutdown

Hi,    I have a bit of an odd problem and admittedly you can only reproduce it after doing something quite specific. So if I have a .mkv file in one Share and I connect to the NAS via Windows Explo...
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Buxton's avatar
Buxton
Apprentice
Mar 13, 2017
I might give that a whirl with a spare I have actually, I did get the unit on Amazon so I'm sure they'd RMA quite happily if asked. I'll see what my testing throws up.
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Mar 13, 2017

    Can you provide the full system logs (see the Sending Logs link in my sig)?

    • Buxton's avatar
      Buxton
      Apprentice
      Mar 13, 2017

      Hi, 

       

      I've just sent the logs in. I also just tried shutting down the system from within the UI which worked, so it seems that the issue with the unit locking up only occurs after transferring a file between Shares from Windows. 

      • mdgm-ntgr's avatar
        mdgm-ntgr
        NETGEAR Employee Retired
        Mar 14, 2017

        The logs you sent are incomplete and missing the most important log the journal.

         

        If you disable the anti-virus service and reboot does that make any difference?

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