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Forum Discussion
Buxton
Mar 13, 2017Apprentice
ReadyNAS 214 Won't Restart/Shutdown
Hi, I have a bit of an odd problem and admittedly you can only reproduce it after doing something quite specific. So if I have a .mkv file in one Share and I connect to the NAS via Windows Explo...
Buxton
Mar 13, 2017Apprentice
I might give that a whirl with a spare I have actually, I did get the unit on Amazon so I'm sure they'd RMA quite happily if asked. I'll see what my testing throws up.
mdgm-ntgr
Mar 13, 2017NETGEAR Employee Retired
Can you provide the full system logs (see the Sending Logs link in my sig)?
- BuxtonMar 13, 2017Apprentice
Hi,
I've just sent the logs in. I also just tried shutting down the system from within the UI which worked, so it seems that the issue with the unit locking up only occurs after transferring a file between Shares from Windows.
- mdgm-ntgrMar 14, 2017NETGEAR Employee Retired
The logs you sent are incomplete and missing the most important log the journal.
If you disable the anti-virus service and reboot does that make any difference?
- BuxtonMar 14, 2017Apprentice
Apologies, where would I find the journal? Those logs were taken from RAIDar application last night however I do have some I took from the web UI this morning if that would contain it?
I can try to reproduce the issue with the locking up and not restarting with the antivirus service turned off if you want, would it be prudent to also have any apps switched off at the same time?
Thanks
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